Service Desk Engineer trainee
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Job Overview:
As a Service Desk Trainee, you will gain structured training on IT support operations. You will assist in providing first-level technical support to users, managing hardware, software, and network-related issues, while learning to solve common IT challenges.
What's for the Candidate:
- Structured learning experience in IT support and service desk operations.
- Exposure to real-world IT issues and troubleshooting methodologies.
- Mentorship from senior engineers and support professionals.
- Opportunity to develop foundational IT knowledge and technical skills.
Key Responsibilities:
- Respond to service desk tickets, troubleshooting software, hardware, and network problems.
- Learn to prioritize and resolve common IT issues such as printer errors, connectivity problems, and software installation issues.
- Help with setting up workstations, laptops, and other peripherals.
- Assist in monitoring and managing basic network operations.
- Document incidents and resolutions in the service desk system and ensure user satisfaction with timely responses.
Requirements:
- Basic knowledge of operating systems (Windows, Mac OS) and common software.
- Familiarity with networking concepts such as IP addressing, DNS, and DHCP.
- Strong communication and customer service skills.
- Eagerness to learn and develop technical problem-solving abilities.
- A degree In progress in computer science, IT, or a related field.
Job Location: Remote/Hybrid/In-Office
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