HCM - Help Desk

Area(s) of responsibility

Role Responsibilities: Oracle Functional Analyst

1. Functional Analysis

Work with HR Business Analyst and HR Process Owners to address and manage ADO tickets - incidents (break/fix), maintenance activities (such as data loads & upgrade testing), and system enhancements (changes)

Examples of activities across HCM Core and Talent & Performance

• Troubleshooting HCM system issues (example - errors entering lifecycle transactions, failed transactions)
• Support the transition and maintenance of Redwood
• HCM Functional Configuration - creating organizational hierarchy, business units, legal employers, department, locations, etc.
• Approvals/Workflows
• Autocomplete rules
• Mass Uploads - update data using load templates

Examples of HCM Core activities - create/manage:

1. Absence configuration, eligibility profiles, absence plans, calendar events, work shifts, workday patterns, work schedule assignment

Journeys - create/manage

• checklist
• tasks
• eligibility profiles
• questionnaires

Examples of HCM Talent Management activities - create/manage:

1. eligibility profiles
2. succession plans
3. goal plans
4. performance templates

2. Reporting & Analytics

• Develop OTBI and BI Publisher (BIP) reports/dashboards

3. Security & Role Configuration

• Support and understand JDI Security and assist in unit testing Oracle security roles relevant to work assignment

4. Testing Support

• Prepare test scripts
• Participate in the execution of SIT testing
• Support SIT and UAT by with environment and data preparation
• Address defects from SIT and UAT
• Fix functional (processes/transactions)
• Integrations
• Data loads
• Reports
• Security

5. Cutover / Promotion Support

• Support technical cutover to production task
• Monitor/Support production changes and validation post go live.
• Address post-go-live enhancements or defects.

6. Stakeholder Collaboration & Documentation

Work closely with:

• Project managers (for timelines & risks)
• HR Business Analyst (for design alignment)
• HR Process Owner teams (for requirements & testing)
• JDI IT Technical resources
• Oracle Support (SR management)
• Oracle Customer Connect (Enhancement Requests, Discussions)
• Leverage Birlasoft internal network to design, develop, support, investigate or resolve work assignments