Posted 12 June, 2026
Business Analyst
Black Duck Software, Inc.
Bangalore
Full Time
Reference: 102_715144_5211242008
We are seeking a detail-oriented and analytical Business Analyst with expertise in data analysis, PSA tools and Salesforce (SFDC). The ideal candidate will bridge business needs and technical solutions, leveraging data-driven insights to optimize processes and support strategic decision-making.
Key Responsibilities
- Build and maintain dashboards for security metrics, vulnerability trends, and operational KPIs.
- Use SQL and scripting (Python preferred) for data extraction, transformation, and analysis.
- Configure and customize secure workflows, access controls, and compliance reporting.
- Analyze PSA & CRM data to identify patterns impacting profitability and operational efficiency.
- Provide day-to-day operational support for services, business systems and processes
- Troubleshoot and resolve issues related to data integrity, reporting, and system functionality.
- Ensure adherence to operational workflows.
- Process Improvement: Identify gaps in security and operational processes, propose solutions, and assist in implementation.
- Testing & Validation: Support UAT and ensure deliverables meet both business and security requirements.
- Maintain clear documentation for requirements, processes, and compliance standards.
Qualifications & Experience
- Hands-on experience with professional services automation management platforms (Certinia, Teamwork).
- Hands-on experience with Salesforce (SFDC) configuration and reporting.
- Proficiency in data analysis and automation: SQL, Python, Excel, BI tools, API Development, DAX, data modeling, visualization best practices).
- Experience implementing cross-functional cost governance processes and KPIs.
- 3+ years as a Business Analyst or similar role in software or cybersecurity environments.
- Excellent verbal and written communication skills for stakeholder engagement
- Strong problem-solving and critical thinking abilities.
- Ability to manage multiple priorities in a fast-paced, security-focused environment.
- Collaborative mindset with attention to detail
