Technical Support Engineer APJ

Job Title: Technical Support Engineer
Location: Remote (APJ timezone)

About Yugabyte
Yugabyte is the company behind YugabyteDB, the open-source, high-performance, distributed SQL database for powering global, internet-scale applications. We are passionate about delivering exceptional customer experiences while advancing the boundaries of database technology.

Role Overview
We are seeking a Technical Support Engineer to join our growing Customer Support organization. While prior support experience is valuable, it is not a strict requirement - we're looking for individuals with strong technical aptitude, problem-solving skills, and the right mindset to learn and thrive in a customer-focused support culture.

The ideal candidate will work collaboratively with customers to troubleshoot issues, guide them through technical challenges, and ensure they get the most out of YugabyteDB.

Key Responsibilities

• Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB.
• Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations.
• Collaborate closely with Engineering, Product, and Documentation teams to ensure customer needs are addressed effectively.
• Maintain detailed case documentation and follow established support processes.
• Contribute to knowledge base articles and support tools to enhance self-service capabilities for customers.
• Continuously learn new technologies and expand your understanding of Yugabyte's ecosystem.
• Participate in a global on-call rotation, providing after-hours and Week-off support when assigned.
  
  

What We're Looking For

• Experience: 3-5 years of industry experience in a technical role.
• Strong technical foundation in at least two of the following: databases, distributed systems, cloud platforms (AWS, GCP, Azure), Linux/Unix administration, or programming/scripting (Python, Bash, Java, etc.).
• Excellent problem-solving and analytical skills, with the ability to learn new systems quickly.
• Strong communication skills - both written and verbal - to interact effectively with technical and non-technical audiences.
• Proactive, customer-first mindset, with patience and persistence when resolving issues.
• Ability to work independently in a fully remote environment while collaborating across global teams.
• Logistics & Schedule
• Work Hours: This position is aligned with early morning IST hours.
• Weekend Schedule: This role requires weekend coverage. You will have two fixed, consecutive weekdays off (e.g., Tuesday-Wednesday).
  
  

Nice to Have (but not required)

• Experience in a technical support, customer success, or DevOps/SRE role.
  
  
• Familiarity with open-source software and community-driven projects.
  
  
• Knowledge of PostgreSQL or other relational databases.
  
  

Why Join Us?

• Work on cutting-edge database technology used by top enterprises worldwide.
  
  
• Collaborative, growth-oriented team culture that values learning and innovation.
  
  
• Flexible remote work environment with strong work-life balance.
  
  
• Competitive compensation and benefits.