IT.Junior Support Analyst
Hardware Asset Management Specialist
About Citco
Citco is a global leader in fund services, corporate governance and related asset services with staff across50 office locationsworldwide. With more than $1.8trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs.
For more information about Citco, please visitwww.citco.com
About the Team & Business Line:
Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global developmentcenters, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.
You will play a critical role in theIt Operations team, focusing on the end-to-end lifecycle management of physical IT assets for Citco. This position will be based inHyderabad.
YourRole:
As a key contributor to enterprise asset operations, this role ensures that hardware assets-such as laptops, desktops, servers, and network devices-are accurately tracked,maintained, and optimized from procurement through retirement. TheLead,Hardware Asset Manager will collaborate with procurement, IT support, finance, and compliance teams to ensure asset data integrity, policy adherence, and operational efficiency. This role requires deep knowledge of HAM, asset lifecycle processes, and ITAM best practices.
Your Role Accountabilities:
Asset Lifecycle Management
Oversee the full lifecycle of hardware assets, from acquisition and deployment to decommissioning and disposal.
Ensureaccurateandtimelyupdates to asset records in ITAM system, including ownership, location, status, and warranty information.
Monitor asset aging,utilization, and refresh cycles to support strategic planning and cost optimization.
HAM Administration
Maintain& support enterpriseassetoperations.
Automate workflows for assetreceiving,assignment, return, and disposal using HAM best practices.
Integrate HAM with related processes such as Procurement, CMDB, and Discovery to ensure data consistency.
Inventory Control & Compliance
Conduct regular audits and reconciliations of physical inventory across locations.
Ensure compliance with internal asset management policies and external regulatory requirements.
Manage asset tagging, tracking, and reporting processes to support financial and operational audits.
Stakeholder Collaboration
Partner with IT support, procurement, finance, and compliance teams to align asset management practices with business needs.
Act as a subject matter expert on hardware asset management processes and ServiceNow HAM capabilities.
Provide training and support to stakeholders on asset lifecycle procedures and HAM usage.
Reporting & Continuous Improvement
