IT Help Desk Specialist

Job Title: IT Help desk Specialist
Employment Type:Contractual (with potential for extension based on performance)
Work Schedule:US Business Hours (e.g., PST/EST)
Location:India
Work Setup:Remote

Position Overview

We are looking for a reliable and proactive IT Support Specialist to provide technical assistance and support for end-users across the organization. This role is responsible for troubleshooting software issues, maintaining IT systems,working on tickets,and ensuring a smooth and efficient technology experience for all users.

This is a contractual role with the possibility of extension based on performance and business needs.

Key Responsibilities

• Provide day-to-day technical support to end-users via email, chat, or ticketing systems

• Troubleshoot and resolve hardware, software, and network issues

• Install, configure, and maintain computer systems, applications, and devices

• Manage user accounts, permissions, and access (e.g., Google Workspace, Microsoft 365)

• Support onboarding and offboarding of employees (account setup, equipment provisioning)

• Monitor and respond to IT support tickets in a timely manner

• Maintain IT documentation, SOPs, and knowledge base articles

• Assist with system updates, patches, and basic cybersecurity practices

• Escalate complex issues to senior IT personnel when necessary

Qualifications

• Proven experience in IT support, help desk, or technical support roles

• Strong knowledge of Windows and/or macOS environments

• Familiarity with common business applications (Microsoft 365, Google Workspace, Slack, etc.)

• Basic understanding of networking concepts (VPN, DNS, IP configuration)

• Experience with ticketing systems (e.g., Zendesk, Freshdesk, Jira Service Management)

• Strong problem-solving and troubleshooting skills

• Excellent communication skills, with the ability to explain technical issues clearly

• Ability to work independently in a remote, fast-paced environment

Preferred Qualifications

• (Insert years of experience)Experience supporting remote or global teams

• Basic knowledge of cybersecurity best practices

• Relevant certifications (e.g., CompTIA A+, ITIL) are a plus

• Experience with device management tools (e.g., Intune,Jamf)

What We Offer

• 100% remote work setup

• (Insert Budget)

• Exposure to international teams and systems

• Opportunity for contract extension based on performance

• Dynamic and collaborative work environment

Join Us

Become part of a dynamic team where your contributions are valued, your ideas are heard, and your growth is supported.AtH!KINEX, we offer not just a job, but a career path with opportunities to learn, grow, and work alongside industry leaders.