Posted 12 June, 2026

Associate Consultant - Digital Gateway Canada

KPMG

Bangalore,Karnataka,IN,560103 Full Time

Reference: 218_549848_30043602

Handle multiple user requests or incidents efficiently, ensuring each is resolved within the agreed Service Level Agreement (SLA).

Monitor ticket queues and prioritize based on urgency and impact.

Follow standard operating procedures (SOPs) for resolution.

Escalate issues when necessary to Level 2/3 teams.

Responsibility: Provide round-the-clock support to users of KPMG Global applications, ensuring availability and responsiveness.

Respond to user queries via email, chat, or ticketing systems.

Perform initial diagnosis and provide solutions or workarounds.

Maintain shift handover logs and ensure continuity.

Collaborate with infrastructure, application, and business teams.

Track progress of escalated issues and ensure closure.

Document resolutions and share knowledge across teams

Educational qualifications

Minimum Degree from reputable universities with excellent academic result, majoring in Accounting or Finance

Work experience

Minimum 1 to 33years of professional experience, preferably in a Big 4 consulting firm.

Willing to work hard, enthusiastic and self-motivated.

Strong analytical and advisory skills.

Good communication and interpersonal skills.

Able to work in fast moving and demanding environment.

Strong commitment, multi-tasking and team player.

Excellent oral and written communication skills in English (including strong presentation skills).

Excellent project management, analytical, interpersonal, oral and written communication skills.

Strong leadership and training skills.

Professionalism, dependability, integrity and trustworthiness combined with a cooperative attitude.

Highly motivated self-starter with ability to multitask and complete assignments within time constraints and deadlines

Dedicated to superior client service

Strong organizational skill and attention to detail.

Ability to thrive in a dynamic team environment