Associate-Server

• Manage, configure, and troubleshoot Windows Server OS (2016/2019/2022).
• Handle, escalated L2 issues from L1 teams and provide root cause analysis (RCA) with corrective and preventive actions.
• Perform daily server health checks, performance tuning, and capacity monitoring.
• Conduct server provisioning, disk and storage management.
• Perform backup and restore operations using enterprise backup tools (e.g., Veeam, Commvault, NetBackup).
• Manage virtualization platforms including VMware vSphere and Hyper-V.

Directory Services & Core Infrastructure

• Administer Active Directory, including user/group management, Group Policies, FSMO roles, and domain health.
• Design & Manage DNS, DHCP.
• Support Remote Desktop Services (RDS), IIS, and Certificate Services (AD CS).
• Ensure high availability and disaster recovery readiness.
• Patch, Security & Compliance
• Perform patch management using Azure Update Management.
• Ensure IT security compliance, and vulnerability remediation.
• Apply security hardening standards, baseline configurations, and audit recommendations.
• Support incident response and security-related escalations.

Azure & Cloud (L2 Support Engineer Responsibilities)

• Provide L2 support for Microsoft Azure services, including:
• Azure / AWS Virtual Machines
• Azure / AWS Virtual Networks (VNet), NSG, Load Balancers
• Azure / AWS Storage (Blob, File, Managed Disks)
• Azure / AWS Backup and Azure Site Recovery
• Monitor and troubleshoot Azure resources using Azure Monitor, Log Analytics, and Alerts.
• Support Azure Active Directory, Azure AD Connect, and identity synchronization issues.
• Manage Azure RBAC, subscriptions, and access controls.
• Perform Azure VM provisioning, resizing, disk expansion, and performance optimization.
• Support hybrid environments integrating on-premises infrastructure with Azure.
• Monitor and optimize Azure costs using Azure Cost Management.
• Assist in on-prem to Azure migration activities and post-migration support.
• Troubleshoot network connectivity issues (VPN and basic ExpressRoute support).

Automation & Scripting

• Use PowerShell scripting for automation, reporting, and bulk administrative tasks.
• Develop scripts for user management, server health checks, and Azure operations.

ITSM, Documentation & Collaboration

• Participate in Incident, Change, and Problem Management processes (ITIL).
• Maintain detailed documentation, SOPs, and knowledge base articles.
• Collaborate with Internal engineers, cloud architects, and security teams for complex issues.