Posted 12 June, 2026
Consultant
NR Consulting
Bangalore,Karnataka
Full Time
Reference: 365_463738_24-06386
Job Title: Consultant
Experience: 4.5-8 Years
Location: Bangalore
Technical Skills (ERS):Site Reliability Engineering-New Relic
Job Description:
Experience: 4.5-8 Years
Location: Bangalore
Technical Skills (ERS):Site Reliability Engineering-New Relic
Job Description:
- Expert in creating solutions using New Relic One and deploying them to production to extract maximum value for the customer
- End-to-end execution and implementation of New Relic solutions on complex customer environments (On-Prem/Cloud/Hybrid Cloud)
- Involvement in projects requiring New Relic solutions from inception and proof of concept to complete implementation
- Present and demonstrate Application Performance Management (APM) to prospective clients
- Understand customer challenges and coordinate with vendors for customized solutions if needed
- Understanding of application architecture with demonstrated root cause analysis (RCA) skills
- Experience working on Service-Oriented Architecture (SOA) and understanding of SOAP- and REST-based architecture
- Hands-on knowledge of alerting and incident creation
- Collaborate with teams to improve APM processes and tools continuously
- Develop and own KPIs to measure performance against expected business outcomes
- 3+ years of experience in NRQL
- Knowledge in planning, designing, and maintaining applications with tools like Docker, Kubernetes, Jenkins, Nginx, Linux, New Relic, and Data Dog
- Subject Matter Expert in enterprise monitoring, including APM, synthetic monitoring, browser monitoring, and log monitoring
- Experience in APM and infrastructure monitoring for hybrid business applications and infrastructure
- Provide health and performance reports, develop AIOps rules, and create alerts and custom dashboards
- Experience in creating workloads and user onboarding
- Effective operational support for various enterprise monitoring tools
- Assist application support teams in developing and deploying effective monitoring profiles for key applications and services
- Strong organizational, problem-solving, and analytical skills
- Proficient in NRQL and dashboards, including GraphQL API, NRQL builder, chart creation, dashboard customization, and data export using NRQL and PromQL
- Expertise in APM monitoring for Java, .NET, PHP, Ruby, Python, Go, C SDK, Node.js, and APM transactions
- Proficient in alerts and AI, including policy creation, anomaly detection, sources, workflows, muting rules, destinations, events, and incidents
- Expertise in browser monitoring, including page views, Ajax requests, session performance, JavaScript errors, page load timing, browser agents, and real user monitoring
- Experience in coding with Python, JavaScript, and Terraform
- Adhere to quality standards, regulatory requirements, and company policies
- Ensure positive customer experience and high CSAT through first call resolution and minimal reopened cases
- Participate or contribute to creating proposals and service improvement plans for business development
- Independently resolve tickets while meeting SLA requirements for volume and time
- Provide L3-level support for on-call escalations and manage incidents and problems
- Engage in value-adding activities such as knowledge base updates, training, coaching analysts, and conducting interviews or hiring drives
