Posted 12 June, 2026
Sprinklr Engineer
NR Consulting
Bengaluru,Karnataka
Full Time
Reference: 365_463738_26-00971
Title: Sprinklr Engineer
Location: Bengaluru
Exp: Minimum 12 year(s) of experience
Job Description:
Roles & Responsibilities:
Strategic & Technical Leadership:
• Design scalable, high-performance architectures using Sprinklr's Unified-CXM platform for complex CCaaS deployments.
• Lead the end-to-end design and architecture of Sprinklr implementations across multiple business units aligned with company strategy and customer engagement goals.
•Provide strategic guidance on voice architecture, call flows, data architecture, multi-cloud deployments, API integrations, and hybrid-cloud environments
•Guide configuration, customization, and integration of Sprinklr modules including social listening, engagement, analytics, and automation.
Collaboration & Consulting
•Collaborate with Sprinklr's ecosystem - customer success, platform architects, engineering, and product marketing—to validate customer requirements.
• Collaborate with business stakeholders to understand requirements and translate them into technical
specifications.
• Ensure best practices in data architecture, security, and governance within the Sprinklr platform.
• Lead solutioning efforts using Gen AI, LLMs, and Retrieval-Augmented Generation (RAG) approaches.
Solution Development & Presentation:
• Develop and present customized solutions leveraging Sprinklr's AI-powered platform across service, social, marketing, and research domains.
• Showcase advanced automation including agentic AI, self-service, and voice/digital channel support.
• Lead presales activities: presentations, technical workshops, RFP support, and Proofs of Concept (POC).
Professional & Technical Skills:
• Strong proficiency in IVR Flow Design & Optimization, Conversational IVR & Voice Bots
• Omnichannel Case Management across social media, email, chat, voice, and messaging apps from a unified interface
• Understanding of SIP, WebRTC, Client Configuration
• API Integration (REST/SOAP)
• CRM Integration (Salesforce, Dynamics)
• Call Routing & Deflection Strategies
• Sprinklr Voice Workflows
• Wireshark & VoIP Troubleshooting
• Text-to-Speech & Prompt Management
• Callback Scheduling & Lead Tracking
• Custom Reports and Advanced Dashboards including SLA tracking and sentiment trends and KPIs like resolution time, agent productivity, and customer satisfaction
o Experience with CI/CD pipelines and DevOps practices is a plus.
Must-Have Skills
1. Hands-on Expertise with Sprinklr CCaaS Platform
– Proven experience configuring, deploying, and optimizing Sprinklr across social, voice, and digital channels.
2. Contact Center Architecture & Integration Skills
– Strong understanding of IVR, omnichannel routing, SIP/WebRTC, CRM (e.g., Salesforce), and API integrations.
3. Solution Design & Stakeholder Engagement
– Ability to lead solutioning discussions, translate business needs into scalable architectures, and present solutions to technical and non-technical audiences.
4. Experience with Sprinklr Voice Workflows and Automation Studio, Proven ability to lead cloud migration from legacy contact center platforms.
Good-to-Have Skills
1. Sprinklr Unified CXM Certification & Training
– Demonstrates formal mastery and platform depth through Sprinklr University or certification programs.
2. Experience with GenAI, LLMs, or RAG in Contact Center Use Cases
– Adds innovation capacity through cutting-edge AI-driven capabilities.
3. DevOps and CI/CD Familiarity
– Helpful for automation, deployment consistency, and operational efficiency in multi-cloud environments.
4. Familiarity with enterprise architecture frameworks (e.g., TOGAF), Experience with AI/ML-based sentiment analysis or predictive routing.
Soft Skills:
o Excellent verbal and written communication skills.
o Strong problem-solving skills and attention to detail.
o Ability to work independently and in a globally distributed team environment.
o Comfortable working in a matrixed organization structure.
Experience:
• Minimum 10+ years of experience in contact center technologies.
• At least 2 + years of hands-on experience with Sprinklr CCaaS platform.
• Proven experience designing and deploying complex contact center solutions.
• Migration experience from legacy platforms to CCaaS cloud implementations..
Location: Bengaluru
Exp: Minimum 12 year(s) of experience
Job Description:
Roles & Responsibilities:
Strategic & Technical Leadership:
• Design scalable, high-performance architectures using Sprinklr's Unified-CXM platform for complex CCaaS deployments.
• Lead the end-to-end design and architecture of Sprinklr implementations across multiple business units aligned with company strategy and customer engagement goals.
•Provide strategic guidance on voice architecture, call flows, data architecture, multi-cloud deployments, API integrations, and hybrid-cloud environments
•Guide configuration, customization, and integration of Sprinklr modules including social listening, engagement, analytics, and automation.
Collaboration & Consulting
•Collaborate with Sprinklr's ecosystem - customer success, platform architects, engineering, and product marketing—to validate customer requirements.
• Collaborate with business stakeholders to understand requirements and translate them into technical
specifications.
• Ensure best practices in data architecture, security, and governance within the Sprinklr platform.
• Lead solutioning efforts using Gen AI, LLMs, and Retrieval-Augmented Generation (RAG) approaches.
Solution Development & Presentation:
• Develop and present customized solutions leveraging Sprinklr's AI-powered platform across service, social, marketing, and research domains.
• Showcase advanced automation including agentic AI, self-service, and voice/digital channel support.
• Lead presales activities: presentations, technical workshops, RFP support, and Proofs of Concept (POC).
Professional & Technical Skills:
• Strong proficiency in IVR Flow Design & Optimization, Conversational IVR & Voice Bots
• Omnichannel Case Management across social media, email, chat, voice, and messaging apps from a unified interface
• Understanding of SIP, WebRTC, Client Configuration
• API Integration (REST/SOAP)
• CRM Integration (Salesforce, Dynamics)
• Call Routing & Deflection Strategies
• Sprinklr Voice Workflows
• Wireshark & VoIP Troubleshooting
• Text-to-Speech & Prompt Management
• Callback Scheduling & Lead Tracking
• Custom Reports and Advanced Dashboards including SLA tracking and sentiment trends and KPIs like resolution time, agent productivity, and customer satisfaction
o Experience with CI/CD pipelines and DevOps practices is a plus.
Must-Have Skills
1. Hands-on Expertise with Sprinklr CCaaS Platform
– Proven experience configuring, deploying, and optimizing Sprinklr across social, voice, and digital channels.
2. Contact Center Architecture & Integration Skills
– Strong understanding of IVR, omnichannel routing, SIP/WebRTC, CRM (e.g., Salesforce), and API integrations.
3. Solution Design & Stakeholder Engagement
– Ability to lead solutioning discussions, translate business needs into scalable architectures, and present solutions to technical and non-technical audiences.
4. Experience with Sprinklr Voice Workflows and Automation Studio, Proven ability to lead cloud migration from legacy contact center platforms.
Good-to-Have Skills
1. Sprinklr Unified CXM Certification & Training
– Demonstrates formal mastery and platform depth through Sprinklr University or certification programs.
2. Experience with GenAI, LLMs, or RAG in Contact Center Use Cases
– Adds innovation capacity through cutting-edge AI-driven capabilities.
3. DevOps and CI/CD Familiarity
– Helpful for automation, deployment consistency, and operational efficiency in multi-cloud environments.
4. Familiarity with enterprise architecture frameworks (e.g., TOGAF), Experience with AI/ML-based sentiment analysis or predictive routing.
Soft Skills:
o Excellent verbal and written communication skills.
o Strong problem-solving skills and attention to detail.
o Ability to work independently and in a globally distributed team environment.
o Comfortable working in a matrixed organization structure.
Experience:
• Minimum 10+ years of experience in contact center technologies.
• At least 2 + years of hands-on experience with Sprinklr CCaaS platform.
• Proven experience designing and deploying complex contact center solutions.
• Migration experience from legacy platforms to CCaaS cloud implementations..
