Product Operations Manager

Job Title - Manager, Product Operations (Product & Innovation)
Location - India (Hybrid / Remote)
Reporting To - AVP / Director - Product Management


Role Summary
The Manager/Sr Manager, Product Operations is responsible for establishing execution excellence, scalable product practices, and operational rigor across the product organization.
This role requires prior handson experience as a Product Manager, along with deep familiarity with Healthcare and Revenue Cycle Management (RCM) domains. The individual will partner closely with Product, Engineering, Design, Data, and Operations leaders to solve systemic problems, define and operationalize meaningful KPIs, ensure consistency across products, and drive standardization where it adds value-without creating unnecessary process overhead.
This is a handson leadership role that blends product judgment, operational leadership, analytics, tooling expertise (Aha, Pendo), and AIenabled ways of working.

Key Responsibilities
Problem Solving & Execution Leadership
Act as a systemic problem solver, identifying recurring planning, execution, and prioritization challenges across product teams.
Diagnose root causes across process, tooling, dependencies, and decisionmaking gaps; design pragmatic, scalable solutions.
Proactively surface risks, inefficiencies, and crossproduct issues before they impact delivery or outcomes.
Step in to stabilize or unblock highimpact, crossproduct initiatives, especially those spanning multiple RCM workflows.

Product Operating Model, Common Practices & Standardization
Establish and continuously improve common operating practices across product teams, including planning cadence, prioritization, execution rituals, and review mechanisms.
Maintain an astute eye for patterns and inconsistencies across products and teams.
Drive standardization of practices, artifacts, and workflows where it improves clarity, speed, and decisionmaking-while retaining flexibility where needed.
Act as the steward for "how product work gets done" across the product organization.

Execution Excellence & Delivery Operations
Ensure consistency across teams in:
Roadmapping and portfolio planning
Backlog health and prioritization
Dependency and risk management
Release and launch readiness
Partner with Engineering and Program Management to improve delivery predictability and execution flow.
Reduce execution friction by proactively managing crossteam and crossproduct dependencies, particularly within complex RCM ecosystems.

KPIs, Metrics & Product Insights
Define, build, and operationalize clear product and portfolio KPIs, including:
Delivery and execution health
Product adoption and outcomes
Operational efficiency and flow
Ensure KPIs are consistently measured, reviewed, and used to drive prioritization and leadership decisions.
Build executiveready dashboards and insights that clearly communicate progress, risks, and outcomes.
Continuously improve metric quality and signaltonoise ratio.

Tooling, Analytics & AI Enablement
Own and optimize the Product tooling ecosystem, including:
Aha! for roadmaps, portfolio planning, and initiative tracking
Pendo (or equivalent) for product usage analytics and insights
ADO (Azure DevOps)( or equivalent) for execution and documentation
Ensure disciplined, highquality use of product tools across teams.
Drive adoption of AIassisted tools and workflows to improve efficiency in:
Product planning and prioritization
Insights generation and analysis
Executive and operational reporting
Documentation and operational workflows
Evaluate emerging AI capabilities and enable practical, outcomesdriven adoption within Product Operations.


Leadership & Enablement
Lead and mentor Product Operations / Enablement talent as applicable.
Coach Product Managers and product leaders on execution rigor, prioritization, and operating discipline.
Act as a trusted partner to senior leadership during planning cycles, execution reviews, and escalations.
Influence without authority across global, crossfunctional teams.

Skills & Qualifications
Required
10+ years of experience overall, with prior handson experience as a Product Manager
Experience in Healthcare technology, with exposure to Revenue Cycle Management (RCM) workflows
Proven problemsolving mindset with the ability to identify root causes and drive scalable solutions
Demonstrated ability to define, build, and operationalize KPIs
Strong judgment in identifying common patterns across products and driving standardization with intent
Handson experience with:
Aha!
Pendo or equivalent product analytics platforms
ADO Azure DevOps or equivalent tools
Working knowledge of AI tools and AIenabled product workflows
Strong analytical, systemsthinking, and executive communication skills
Proven ability to work effectively with senior and executive stakeholders

Preferred
Experience supporting large, multiproduct RCM platforms
Experience working with USbased product and engineering leadership
Exposure to portfolio governance, capacity planning, and funding models
Experience enabling operational improvements through automation and AIdriven efficiencies


Success Measures
Improved execution predictability across product teams
Clear, trusted KPIs driving leadership and portfolio decisions
Reduced crossproduct friction and dependencyrelated delays
Consistent product operating practices without bureaucratic overhead