Project Manager - Intelligent Automation

Job Description: Project Manager - Intelligent Automation
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Department: Intelligent Automation Employment Type: Full\-Time Experience Required: 3\-5 Years Role Type: Client\-Facing & Internal Operations
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About the Role
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We are looking for a sharp, experienced, and people\-savvy Project Manager to join our Intelligent Automation vertical, a dynamic team specializing in building Robotic Process Automation (RPA) solutions enhanced with Artificial Intelligence. This is a high\-impact role that blends client engagement with internal operations, requiring someone who can seamlessly manage stakeholder relationships while keeping projects on track.
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The candidate will be assigned projects and will be expected to take complete end\-to\-end ownership \- from requirements gathering and planning through to delivery, documentation, and sign\-off. The candidate will lead a focused delivery team, acting as the central point of coordination across all stakeholders.
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Key Responsibilities
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Project Delivery & Ownership
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Take full ownership of all assigned automation projects from kickoff to Managed Services handover.
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Plan and manage project timelines, milestones, resource allocation, and deliverables.
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Ensure all projects are delivered on time, within scope, and to the highest quality standard.
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Proactively identify risks, dependencies, and blockers, to resolve them before they escalate.
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Actively protect project scope by identifying and managing scope creep early. Ensure any changes to agreed deliverables are formally assessed, documented, and approved before being incorporated.
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Client Engagement
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Serve as the primary point of contact for clients throughout the project lifecycle and beyond, if needed. Conduct project discovery call to understand, clarify, and document client requirements.
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Translate complex technical concepts into clear, accessible language for non\-technical stakeholders.
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Build trusted, long\-term relationships with client teams and maintain a professional, positive presence at all times.
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Team Leadership & Coordination
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Lead and coordinate a project team comprising a Business Analyst and one to two Developers on a day\-to\-day basis.
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Provide clear direction, set expectations, and ensure team members have what they need to deliver effectively.
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Liaise across internal departments, whether it is development, IT, managed services or other operations teams, to ensure seamless project delivery.
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Provide regular updates to the higher management as appropriate.
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Documentation & Governance
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Own all project documentation including project plans, PDDs, requirements specifications, status reports, meeting minutes, and sign\-off documents.
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Ensure documentation is accurate, up to date through regular reviews and accessible to all relevant stakeholders
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Maintain clear audit trails and adhere to internal governance and delivery frameworks.
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Process & Continuous Improvement
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Contribute to the continuous improvement of delivery processes, templates, and best practices within the vertical.
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Stay informed on developments in RPA and AI automation to better support client conversations and project decisions.
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What We are Looking For
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Experience & Skills
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3\-5 years of experience in project management, ideally within a technology, automation, or digital transformation environment.
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Proven track record of delivering client\-facing automation projects end\-to\-end, on time and within scope.
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Familiarity with RPA platforms (e.g. UiPath, Automation Anywhere, Power Automate) and\/or AI\-enabled functionalities is a strong advantage.
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Solid understanding of SDLC and agile\/waterfall delivery methodologies.
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Strong documentation skills to produce clear, professional project artifacts with minimal oversight.
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Proficiency in project management tools (e.g. Zoho, Jira, Monday.com, MS Project, or similar).
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Personal Attributes
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Highly intelligent and quick to grasp complex technical and business concepts.
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Exceptional communication and interpersonal skills. Candidate should be articulate, confident, and engaging in both client and internal settings.
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Warm, approachable, and collaborative by nature, with the ability to build rapport quickly and maintain strong working relationships.
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Even\-tempered and composed under pressure - someone who brings calm and clarity to challenging situations.
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Highly organised and detail\-oriented, with a strong sense of accountability and ownership.
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Self\-motivated and efficient, with the ability to manage competing priorities without losing focus.
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A natural problem\-solver who takes initiative and does not wait to be told what to do.
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