Qualifications & Skills
- Understand omni channel communication technologies and their role in the contact center
- 2+ years of experience as a product support engineer
- Good listening and comprehension skills
- Quick on your feet while consultatively working with the end customer to implement the solution
- A natural ability to dig in and resolve technical issues in structured manner
- Have a commitment to excellence in taking care of our customers and expect the same from others
- Windows operating systems, MS SQL, IIS
- Hands-on experience on log analysis and troubleshooting
- Familiarity with IP Networking, SQL, REST APIs, and Linux
- Experience working with one or more contact center software suites such as Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, or Genesys
- Previous experience with outbound contact center products is a plus.
Key Skills
- Contact Center Outbound
- API
- Linux
- SQL
- AWS
Work mode: Work from office
