Quality Specialist

Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.

We Have…

• An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
• A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%
• A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development
• Remote work environment

An excellent career opportunity is currently available for a Quality Specialist in Pune, India.

This exciting opportunity is in a high growth environment where you will utilize your analytical and administrative skills conduct post-relocation surveys by phone and online to gather feedback on the comprehensive mobility experience.

Position Responsibilities:

• Conducts post-relocation surveys by phone and online survey in order to gather feedback on the relocation experience and administers specialized client survey requests/processes.
• Supports the Client Performance Survey process.
• Supports the customer complaint feedback process for internal teams and partner network and provides closure to the complaint.
• Participates in required training initiatives to learn systems and processes.

Required Qualifications:

• High School Diploma/GED required, Associate’s or Bachelor’s Degree preferred
• 1-2 years of customer service or administrative experience
• Experience with AI-Powered Customer Experience programs is strongly preferred

Shift schedules may vary, and flexibility is appreciated as business needs evolve.

Additional Qualifications:

• Excellent customer service and administrative skills
• Computer literacy with MS Office products, and ability to grasp proprietary software
• Demonstrated ability to manage multiple competing tasks
• Ability to follow policies and procedures
• Can-do attitude
• Genuine desire to help others
• Team oriented mindset, with a strong sense of care and urgency
• Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.