Posted 12 June, 2026
Application Engineer
Henkel AG & Co. KGaA
Navi Mumbai,IN,400706
Full Time
Reference: 7_360073_79981
About this Position
The purpose of the Application Engineer role is to support customers by providing technical expertise, implementing application solutions, and ensuring optimal performance of products to meet business and client requirements. Deliver reliable application solutions and technical support by translating customer needs into practical, efficient engineering applications.
What youll do
- Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers
- Consult customers on solutions generating value for their use casesPerform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM tool and the LIM system
- Work with application equipment to provide solutions to enhance customer adhesive related processes
- Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues
- Reports quality issues / customers' claims to relevant parts of the organization (incl. CCMS/CAPRIS)
- Drive customer experience by optimizing automated customer interactions and enhancing remote customer interactions
- Identify opportunities to create customer value in remote settings by leveraging remote interaction tools (e.g. AR, VR)
- May supervise the laboratory work (incl. prioritization) for samples coming from customers, and report technical results to customers
- Responsible for products application / technical training and coaching of field sales forces and customers
- Responsible for directly communicating with sales, marketing, PD, Innovation, members of TCS field team or project team membersPromote internally SBU innovations and best learnings cross accounts
