Customer Service Representative
Job Title: Customer Service Representative
Location: Chandigarh (On site preferred)
Compensation: 55,000 to 65,000 per month
Employment Type: Full time
About the Role
We are hiring a high-performing Customer Service Representative based in Chandigarh. This role is designed for individuals with exceptional communication and people skills who thrive in customer-facing environments. You will be responsible for managing customer interactions, follow ups, and coordination with internal teams using clearly defined processes and tools.
This position is ideal for someone who takes ownership of their work, communicates with confidence and clarity, and wants to grow into more responsibility over time.
Key Responsibilities
Communicate with customers professionally via phone, email, and internal systems
Handle customer questions, updates, and concerns with empathy and confidence
Maintain accurate records of all customer interactions and follow ups
Use calendars and task management tools to schedule and track customer touchpoints
Follow defined workflows to ensure nothing falls through the cracks
Coordinate internally to ensure customer requests are addressed on time
Meet daily and weekly performance expectations related to responsiveness and follow through
Requirements
Exceptional spoken and written English with strong clarity and confidence
Excellent soft skills including empathy, active listening, and problem solving
Strong sense of responsibility and follow through
Comfortable working with structured processes and accountability metrics
Ability to manage multiple customer conversations without losing accuracy
Tech comfortable and able to work with CRMs, calendars, and task tools
Prior customer service, customer success, or coordination experience is preferred
Benefits
Clear processes that set you up for success
Competitive compensation for top talent
Long term growth opportunities for high performers
Exposure to complex customer workflows and business operations
A performance driven environment that rewards ownership and accountability
