Cafe Manager

Reporting to: <\/b>Regional Manager<\/font><\/p>\n

KRA:<\/font><\/b><\/p>\n

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1. Translating company's objectives in the region <\/b><\/font><\/li>\n
2. Ensure store compliance with company's operational procedures<\/b><\/font><\/li>\n
3. Lead, motivate & develop team to maximize profits<\/b><\/font><\/li>\n
4. Drive customer focus through service standards in area<\/font><\/b><\/li>\n <\/ol>\n
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   Financial:<\/font><\/b><\/p>\n

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   • Supervise an individual outlet.<\/font><\/li>\n
   • Maximize Cafe sales performance and drive profits.<\/font><\/li>\n
   • Sales forecasting and apportioning targets across teams.<\/font><\/li>\n
   • Asset & Equipment maintenance.<\/font><\/li>\n
   • Assuring the Timely & Accurate indent is placed for the cafe.<\/font><\/li>\n
   • Wastage control measures.<\/font><\/li>\n
   • Ensuring the compliance of the SOPs on cash & all the tenders.<\/font><\/li>\n
   • Timely forecast of the stock in order to ensure the smooth operation of the cafe.<\/font><\/li>\n <\/ul>\n

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     Learning & Development Management:<\/font><\/b><\/p>\n

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     • Retention of manpower.<\/font><\/li>\n
     • Motivating the team to ensure the sales target in met.<\/font><\/li>\n
     • Briefing the team on a daily basis to ensure the team understands the importance SOPs<\/font><\/li>\n
     • Ensure the team is groomed to move to the next level.<\/font><\/li>\n
     • Grievance handling & solving issues.<\/font><\/li>\n
     • Ensure the Training Certification of team members. <\/b><\/font><\/li>\n <\/ul>\n

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       Process Indicators:<\/font><\/b><\/p>\n

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       • Ensuring all the documentation related to the cafe is done on time (Sales Reports\/ Cafe Registers).<\/font><\/li>\n
       • Ensuring the Quality Audits done on day to day basis<\/font><\/li>\n
       • Implementation of SOPs.<\/font><\/li>\n
       • Efficient utilization of the manpower by means of effective charting out the duty roster<\/font><\/li>\n
       • <\/span>Integrity, Cost control & Waste Management.<\/span><\/font><\/li>\n
       • Ensuring 90% score in the Management Visit Report.<\/font><\/li>\n <\/ul>\n

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         Customer orientation:<\/font><\/b><\/p>\n

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         • Ensure all the Customer complaints are resolved.<\/font><\/li>\n
         • Analysis of Customer database complaints & drive the footfall in the cafes.<\/font><\/li>\n
         • Ensuring Customer Service promise is followed by the team in the cafe to drive customer focus.<\/font><\/li>\n
         • Ensuring the Training norms are met.<\/font><\/li>\n
         • Ensuring 90% score in the Store Visit Report.<\/font><\/li>\n <\/ul>\n

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