Senior Associate-Program Mgmt
In this role, the Senior Associate - Program Management will lead ETS (Enterprise Technology Services) Welcome programs for India, including ETS Welcome and New Leader Welcome, as part of the global Talent Excellence Talent Operations team. This role is responsible for ensuring new colleagues and leaders joining ETS in India have a welcoming onboarding experience, access to key resources, and the support needed to successfully begin their journey at American Express.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
- 3+ years of experience partnering with multiple stakeholders
- Strong written, verbal, and presentation skills
- Proficiency in Microsoft Office Suite, with strong Excel skills preferred
- Demonstrates strategic thinking and a proactive, solutions-oriented mindset
- Able to communicate effectively with senior leaders, including up to the SVP level, in fast-paced environments
- Strong relationship-building skills with the ability to work effectively across a broad stakeholder group
- Strong problem-solving and program management skills
- Detail oriented, timeline driven, ability to thrive under pressure situations
- Self-starter with high level of accountability and the ability to thrive in ambiguous, open-ended challenges
- Ability to collaborate effectively across U.S. and India time zones
- Manage and deliver the ETS Welcome Program for all new ETS India colleagues including live welcome calls, communications, and all follow ups
- Coordinate and facilitate the New Leader Welcome program for all new people leaders in ETS in India and the UK on a recurring cadence
- Serve as an ambassador for American Express and the Talent Operations team, helping new ETS colleagues feel welcomed, engaged, and connected to the global organization
- Build and maintain strong partnerships with the Colleague Experience Group, stakeholders across ETS, and colleague networks to support a comprehensive and globally consistent program experience
- Monitor, track, and report on program performance, including weekly metrics, stakeholder updates, and maintaining accurate, up-to-date program documentation
- Ensure program activities align with relevant organizational policies and established compliance requirements
- Serve as a key point of contact in India for Technical Bar-related questions, guidance, and resources
- Support and help lead site events such as career development events, intern and apprentice events, and senior leadership visits
