Fault Management L1 Engineer 3

The FM L2 engineer is troubleshooting the network , identifies the network related faults , do the field dispatch and service desk related activities. Also is doing the expert level investigation of the fault/incident or problem and localization of the failure area (e.g. network, infrastructure etc.). The failure resolution ("known errors") is within the responsibility of this role, too.

You have:

• Bachelor's degree or above in Computer Science Engineering, Electronic Engineering, Telecom or equivalent with 5 to 10 years of experience.
• Experience in designing and delivering solutions in IP-MPLS MP-BGP solutions: L2VPN, L3VPN.
• Hands-on experience & knowledge of Nokia Service Architecture.
• Detailed understanding of Border Gateway Protocol (BGP), Segment Routing, MP-BGP EVPN concepts and related technologies
• Experience in designing and delivering solutions such as BNG.
• Knowledgeable on Network Management Systems, networking concepts and related technologies
• Excellent in designing E2E Mobile Networks, Backhaul and Core Solutions and Concepts.
• Experience with document preparation (HLD and LLD), including configuration preparation for network build & deployment, troubleshooting, and fault isolation in live environments.

It would be nice if you also had:

• Experience with following hardware:
• Routing & Switching: Cisco, HP, Arista FortiGate
• WIFI: Aruba, Cisco
• Firewall: Checkpoint, Cisco ASA, FortiGate, PaloAlto
• Application Delivery Controller: F5 LoadBalancer, Citrix NetScaler, Netskope, Radware
• SD-WAN: FortiNet, Cisco Catalyst, VMWare Velocloud
  

• Level 2 (L2) support handling advanced monitoring, fault isolation, root-cause analysis, and restoration. Identification of Key Technical Risks and Issues, develop mitigation plans.
• Preparation of MOP (Method of Procedure) covering Network Changes, Rollback, and Contingency.
• Review and validate network designs, configurations, and change plans before implementation.
• Provide technical guidance during critical network activities and major incidents.
• Ensure adherence to standard operating procedures and best practices during execution.
• Support post-change validation and stability checks.
• Collaborate with cross-functional teams to ensure smooth implementation of network activities.
• Document technical findings, lessons learned, and improvement actions.