Associate Manager

Education
Bachelor's degree required (Business, Engineering, Management, or related)
MBA or equivalent postgraduate qualification preferred

Experience
7+ years in partnerships, strategic account management, consulting, or enterprise roles
Experience working with senior leadership and large, complex organizations
Exposure to multi-vendor, academic, or ecosystem-based delivery models is a plus

What Success Looks Like in This Role

Business Units view you as a strategic advisor, not a service provider
Leadership trusts your narratives, dashboards, and recommendations
Accounts show stable growth, strong delivery metrics, and high satisfaction scores
Internal teams clearly understand BU priorities and deliver with consistency
External partners enable faster, better, and scalable solutions for BUs

Core Accountability Areas 1. Business Unit Ownership

Own the overall success of assigned Business Units as if they were strategic accounts
Anticipate BU needs by staying deeply plugged into their operating rhythm, priorities, and risks
Shape leadership-level conversations during CEO, CPO, and senior reviews
Drive structured governance with BU leadership to ensure transparency, progress, and accountability
Protect and strengthen long-term BU relationships during escalations or delivery challenges

2. Growth & Value Creation

Translate BU goals into multi-year engagement roadmaps
Identify whitespace opportunities for expansion within existing relationships
Influence demand shaping, planning, and prioritization decisions
Own revenue and growth forecasts for assigned accounts
Balance short-term execution with long-term strategic positioning

3. Enterprise Navigation & Influence

Operate as a strong internal influencer across delivery, supply chain, solutioning, and operations
Convert ambiguous BU expectations into actionable plans
Ensure internal teams are set up for success through clarity and prioritization
Elevate systemic issues and advocate for improvements that benefit multiple accounts

4. Delivery Confidence & Governance

Ensure commitments made to BUs are realistic, tracked, and delivered
Review performance metrics, program health, and feedback trends
Drive corrective actions where outcomes fall short
Maintain a fact-based, data-led approach to reporting and decision-making

5. Ecosystem & External Partnerships

Design and manage a relevant partner ecosystem aligned to BU skill and scale requirements
Build long-term relationships with academia, industry bodies, and training partners
Act as the single face to external partners from onboarding through delivery
Ensure partner performance meets quality, timeline, and impact expectations

Capability Profile Leadership & Influence

Comfort engaging with senior leaders and executive audiences
Ability to manage complex, high-stakes stakeholder environments
Strong ownership mindset with calm decision-making under pressure

Strategic & Analytical Strength

Ability to see patterns across accounts and translate insights into action
Strong planning, forecasting, and prioritization skills
Data-driven approach to performance and governance

Communication Excellence

Clear, concise storytelling tailored for different leadership levels
Structured presentation of risks, progress, and outcomes
Strong written and verbal articulation