MuleSoft Support Lead

Job Description: MuleSoft Support Lead
Role Summary
Responsible for L2 & L3 support of MuleSoft APIs and integrations, including bug fixing, code-level troubleshooting, minor enhancements, and production support to ensure system stability.

Key Responsibilities

Provide L2 & L3 support for MuleSoft applications and APIs
Handle production incidents, defects, and service issues
Perform code-level troubleshooting in Mule flows and DataWeave
Fix bugs, integration errors, and performance issues
Implement minor enhancements and change requests
Support deployments, hotfixes, and releases
Monitor systems and ensure performance and availability
Conduct root cause analysis (RCA) and prevent recurring issues
Manage tickets via ServiceNow/JIRA and meet SLAs
Coordinate with teams and stakeholders

Required Skills

MuleSoft Anypoint Platform
DataWeave, APIs (REST/SOAP)
Debugging and production support (L2/L3)
CI/CD, Git, monitoring tools

Summary
Role focuses on L2/L3 support services, including:

Bug fixes & code-level troubleshooting
Production issue resolution
Minor enhancements & changes
Ensuring system stability and performance