Pibit.AI-Customer Success Manager - US
Customer Success Manager - US B2B SaaS
Location: Bangalore, India - US Time Zone
Experience: 5+ years | Market: US
What You'll Do
Be the face of the company post-sale - leading customer relationships and ensuring
ongoing value delivery.
Identify and pursue upsell/cross-sell opportunities, partnering with Sales to close.
Lead customer onboarding and implementation, ensuring smooth handoffs and
successful adoption.
Conduct weekly/biweekly syncs and Quarterly Business Reviews (QBRs) to track
progress, align on goals, and maintain executive buy-in.
Ensure timely resolution of customer queries with in-depth product knowledge and a
problem-solving mindset.
Drive advocacy through referrals, testimonials, case studies, and co-marketing
initiatives.
Orchestrate executive dinners, micro-events with Sales to deepen engagement and
foster trust.
Collaborate closely with Product, Operations, and Sales to deliver a seamless and
high-impact customer experience.
Continuously gather product feedback and market insights to help shape our roadmap.
What We're Looking For
Minimum 5 years of experience in a Customer Success or Account Management role in
B2B SaaS targeting the US market.
Proven track record managing mid to high ACV accounts ($60K-$200K) with strong
stakeholder engagement.
Strong background in engineering services sales, SaaS, or AI-driven business solutions.
A mindset defined by customer obsession, speed, and ownership - you go the extra
mile.
Excellent communication, relationship-building, and organizational skills.
Bonus: Experience working with AI-powered products or in fast-paced startup
environments.
