Jobizo- Service Delivery Operations

Job Title: Service Delivery Manager
Location: Gurgaon, India

About Company:

Jobizo is a fast-growing Healthcare HR Tech company that provides an innovative job hiring platform. With its comprehensive candidate matching system, Jobizo ensures that employers can connect with verified and qualified professionals in the healthcare sector.

Founded in 2021, Jobizo recently announced its transformation into a global healthcare powerhouse following the successful transfer of business from IFANglobal, a renowned worldwide healthcare and recruitment and training company with a legacy of more than 20 years. The transfer comes at a pivotal moment when the healthcare sector is witnessing a surge in demand for skilled professionals, positioning Jobizo as a key player in the industry. With the strategic move, Jobizo expands its global reach and talent pool, and plans to complete its ecosystem by turning it into a one-stop solution for healthcare professionals globally.

With our recent VC funding, Jobizo is now stronger than ever, accelerating our mission to build a one-stop healthcare hiring ecosystem. This investment empowers us to enhance our technology, expand operations, and provide even more value to healthcare institutions and professionals worldwide. As we step into this exciting phase of transformation, we are dedicated to catering to the ever-evolving needs of the healthcare industry, connecting top-tier talent with exceptional opportunities worldwide. Our mission is not only to simplify the hiring process but to contribute to the growth and advancement of the healthcare sector by ensuring the right professionals find the right positions.

Key Responsibilities:

• Oversee end-to-end service delivery operations, ensuring high-quality staffing solutions aligned with client expectations.
• Lead, manage, and motivate the delivery team to meet/exceed performance targets.
• Implement process improvements to enhance operational efficiency.
• Act as the escalation point for delivery-related issues and ensure timely resolutions.
• Maintain and develop strong client relationships to drive repeat business and satisfaction.
• Monitor and report on delivery KPIs, resource utilization, and overall team productivity.
• Collaborate closely with sales, recruitment, and client servicing teams to ensure seamless service execution.
• Take ownership of team hiring, onboarding, and training needs.
• Drive inside sales initiatives through the delivery team when required.