First Credit Services- Compliance Manager

Key Responsibilities

Regulatory Oversight:

o Monitor day-to-day operations to ensure full compliance with FDCPA, CFPB guidelines, TCPA, GLBA, UDAAP, and state-level debt collection laws.

o Support the implementation and maintenance of compliance policies, procedures, and control frameworks.

Audit & Monitoring:

o Conduct internal audits, account activity, and communication logs.

o Manage and prepare for external audits by clients or regulators.

Complaint Management:

o Investigate, document, and respond to consumer complaints from any channel (direct, CFPB, BBB, etc.).

o Analyze complaint trends and propose corrective actions.

Training & Awareness:

o Develop and deliver compliance training modules for new hires and ongoing employee certification.

o Collaborate with department leads to ensure consistent compliance culture.

Risk Assessment:

o Identify areas of potential compliance risk and escalate concerns with recommended mitigation strategies.

o Stay informed about regulatory changes and updates and communicate impacts to leadership.

Vendor & Data Privacy Oversight:

o Ensure third-party vendors handling consumer data adhere to company security and privacy protocols.

Required Qualifications

Bachelor's degree

3-5 years of experience in a compliance or risk management role within a debt collection.

Deep knowledge of FDCPA, CFPB, TCPA, and UDAAP regulations.

Strong analytical and investigative skills.

Excellent written and verbal communication abilities.

Ability to manage multiple projects and deadlines.