Beacon.li- Client Success Manager

Technical Client Success Manager

Job Title: Technical Client Success Manager

Location: On-Site, Hyderabad

Job Type: Full-Time

About the Company:

Beacon is an AI-powered implementation orchestration platform that automates enterprise

SaaS deployments end-to-end, from initial configuration through post-launch hypercare. By

eliminating manual processes and fragmented workflows, Beacon enables SaaS vendors to

deliver implementations over 60 percent faster while ensuring consistent, audit-ready

outcomes across complex, multi-tenant customer environments. Beacon is trusted by

leading enterprise clients across HR, fintech, logistics, and consumer platforms, and is

backed by Sorin Investments, Athera Venture Partners, JAFCO Asia, and Unicorn India

Ventures.

Key Responsibilities:

Serve as the primary technical liaison between clients and internal teams.

Onboard new clients, providing product training and technical setup assistance.

Understand client business objectives and provide tailored solutions to maximize

product value.

Troubleshoot technical issues and coordinate with engineering teams for resolution.

Proactively monitor client usage and health metrics to identify risks and opportunities.

Develop strong client relationships to drive retention, renewals, and upsell

opportunities.

Gather client feedback and advocate for product enhancements.

Document client interactions and maintain accurate records in CRM systems.

Deliver regular business reviews and performance reports to clients.

Qualifications:

3+ years of experience in client success, technical account management, or a related

technical support role.

Strong technical background with the ability to understand and explain complex

concepts.

Excellent problem-solving, communication, and interpersonal skills.

Experience with CRM systems and support ticketing tools.

Ability to manage multiple client accounts and prioritize effectively.

Strong project management skills and attention to detail.

Preferred Skills:

Experience working in SaaS, cloud, or enterprise software environments.

Familiarity with APIs, integrations, and data analytics.

Customer-focused mindset with a passion for helping clients succeed.