CureMeAbroad- Solution Consultant

Role Overview

You're the bridge between a patient's confusion and clarity. Someone lands on CureMeAbroad with a question"Can I get quality orthopedic surgery abroad for half the cost?"and you're the person who transforms that into a real plan. As a Solutions Consultant, you're the first trusted voice in the patient journey. You qualify leads, understand their medical needs, research the right hospitals and surgeons across our 350+ partner network, and line up treatment consultations (TCs) with the best fit. You're not just gathering information, you're building confidence and trust.

Your core mission: Move qualified leads from "exploring" to "ready for conversation with adoctor."

What You'll Actually Do (Day-to-Day)

Lead Qualification & Intake

Jump into WhatsApp/chat and understand what patients actually need (their medical history, budget, timeline, fears, priorities)

Use our AI tools and clinical database to assess case viability

Identify red flags early (cases we shouldn't pursue) and handle with care and clarity

Navigate objections and build rapport especially with US and international clients who may be skeptical about offshore care

Research & Treatment Planning

Dig into our hospital + surgeon database to match patients with the right providers

Review credentials, outcomes, specializations, pricing models

Build personalized treatment + cost scenarios so patients understand options

Present luxury-level service mentality in every interaction (these clients expect excellence)

TC Coordination

Line up doctor consultations with partner hospitals

Prepare patients for conversations (what to expect, what to ask, what docs need to know)

Manage timezones, language preferences, documentation flows

Handoff to Account Success Lead with everything organized and relationship warm

Patient Communication

Own the entire pre-sales conversation across channels (chat, WhatsApp, email, calls)

Explain complex medical + logistical info in a way that feels approachable, not intimidating

Address objections, manage expectations, build trust

Make small talk feel natural these conversations aren't transactional, they're relationship-building

Keep detailed notes so handoff is seamless

Analytics & Optimization

Track your qualification rates, TC conversion, average time-to-TC

Spot patterns (which hospitals convert best, which procedures have questions)

Help the team refine processes based on what you're learning

Success Metrics (What We'll Measure)

TC Conversion Rate: % of qualified leads booked consultations

Time to TC: Days from initial contact scheduled consultation

Lead Quality Score: Your ability to qualify the right cases vs. bringing noise

Patient NPS: How patients feel about you specifically

Case Complexity Handling: Can you own complex cases (rare procedures, difficult insurance scenarios)?

Relationship Quality: Feedback on how warm the handoff is to Account Success Lead

What We're Looking For

Required:

2+ years in customer-facing roles with US or international clients (sales, customer success, patient advocacy, support something where you own the relationship)

Experience with luxury or premium service environments (high-net-worth clients, exclusive services, concierge roles)this is how we position ourselves

Ability to understand medical/clinical info quickly (you don't need an MD, but you need to learn fast)

Natural conversationalist you can make small talk feel genuine, build rapport over chat/call, make people feel heard

Obsessive about detail and follow-up (patients' lives depend on this)

Comfortable with ambiguity you'll often be finding answers to questions you've never seen before

Ability to communicate complex ideas simply (your mom should understand your explanations)

Comfortable with data and tracking your own metrics

Timezone flexibility (we serve US, UK, Australia, Germany primarily)

Nice to Have:

Medical tourism, healthcare, or international patient experience

Exposure to healthcare systems or medical procedures

Fluency in languages beyond English (German, Spanish, Turkish especially helpful)

Founder mentality you don't wait to be told what to do, you find what needs doing

Experience explaining medical/financial concepts to skeptical audiences

Red Flags We'll Avoid:

You're looking for a "9-to-5, follow the script" role (this isn't it you'll own this)

You get frustrated by learning new things constantly

You see patients as transactions vs. people with real stakes

You're uncomfortable with international communication styles or timezone demands

Small talk feels forced or inauthentic to you

Why This Matters

Medical tourism is still confusing and scary for most people, especially US patients used to domestic care. Misinformation is everywhere. Our job is to be the clear-headed, honest voice that says "Here's what's actually possible, here's what it costs, here's who'll do it well." You're literally helping people access life-changing care they couldn't otherwise afford. And you're doing it with the grace and warmth of a true concierge.