CureMeAbroad- Account success lead

Role: Account Success Lead

Location: Pune (On Site)

Time: Night Shift (9pm to 6am)

Role Overview

You're the person who closes deals and owns them from "handshake" through "patient in the hospital." A patient has done their research, talked to doctors, got answers now they're ready. You're the one who makes it real. As an Account Success Lead, you own the conversion funnel AND the onboarding experience. You close the deal, coordinate the logistics, ensure the patient feels supported every step of the way, and set them up for a smooth treatment journey. You're part salesperson, part operations manager, part patient advocate. Your core mission: Turn ready-to-book patients into successful treatments while building relationships that lead to referrals and repeat business.

What You'll Actually Do (Day-to-Day) Deal Closure

Take handoff from Solutions Consultant with a "warm" lead (they've already done

research, talked to doctors)

Understand final objections and concerns (cost, timing, logistics, fear)especially from high-net-worth US/international clients

Negotiate treatment packages and payment terms (you're comfortable with money conversations)

Close the dealbooking the patient, collecting payment, signing agreements

Own the relationship from "yes we want to do this" to "money received" with luxury-level service standards

Treatment Coordination

Coordinate with hospital partners on timing, documentation, pre-op requirements

Manage visa/travel logistics (flights, accommodation, ground transport)

Prepare comprehensive patient briefing packages (what to bring, what to expect, hospital contacts)

Create weather briefings and cultural guides so they're not arriving blind

Handle emergencies (last-minute rescheduling, documentation gaps, family member questions)

Maintain the luxury concierge experience throughout

Patient Support & Confidence Building

Maintain regular contact through entire journey (pre-travel, post-op, recovery)

Answer questions, address fears, provide reassurance with warmth and authenticity

Be the single point of contact they trust

Make meaningful small talk these patients want to feel like valued clients, not case numbers

Document everything so if there are issues, we can address them fast

Financial Management

Manage payments, invoicing, refund policies, dispute resolution

Track revenue, outstanding payments, cash flow

Ensure no patient falls through the cracks financially

Data & Optimization

Track conversion rates, average deal size, time-to-closure

Monitor patient satisfaction scores (NPS, testimonials, referrals)

Identify patterns: which hospitals have best outcomes, which procedures have highest satisfaction

Feed learnings back to Solutions Consultants and hospital partners

Escalation Management

When things go wrong (complication, delayed surgery, documentation issues), you own the escalation

Work with hospitals to find solutions

Communicate clearly with patients on status and next steps

Protect the brand by handling problems before they become bad reviews

Success Metrics (What We'll Measure)

Conversion Rate: % of leads booked treatments

Average Deal Size: Revenue per patient

Time to Closure: Days from "ready to book" payment received

Patient Satisfaction: NPS, testimonial quality, repeat referrals

No-Show Rate: % of booked treatments that actually happen (lower is better)

Support Response Time: How fast you address patient questions

Revenue Owned: Total revenue you've closed this month/quarter

Relationship Quality: Patient feedback on your personal service + referral generation

What We're Looking For

Required:

3+ years in sales, account management, or customer success with proven ability to close deals (not just qualify, but actually move revenue)

Significant experience with US clients or high-net-worth international patients you understand their expectations and communication styles

Background in luxury sales or premium service (high-end hospitality, concierge services, exclusive memberships, premium healthcare)this mindset is critical

Natural conversationalist and relationship builder you can make small talk feel genuine, build connection, make people want to work with you

Obsessive about follow-up and details (patients don't follow up, you do)

Comfortable in ambiguous situations and unblocking things yourself

Patient, empathetic, but also direct and clear (you're patient advocate AND company representative)

Ability to own financials and payment flows

Strong communication skills across channels (chat, email, phone, video)

Timezone flexibility (we serve global markets)

Nice to Have:

Healthcare, medical tourism, or international patient experience

Experience managing complex multi-stakeholder deals (patient + hospital + family

members)

Exposure to healthcare logistics or medical procedures

Language skills (German, Spanish, Turkish, Arabic helpful)

Founder or startup mentality (you move fast, you own outcomes)

Track record of referral-based business growth