NeoNiche- Operations Manager

Company Overview

NeoNiche Integrated Solutions is a next-gen experiential marketing powerhouse with presence in Mumbai, Bangalore, New Delhi, and Singapore. Since 2011, we've evolved from an event management startup into one of India's most admired full-service agencies.

At NeoNiche we craft experiences that seamlessly blend creativity, strategy, and technology to empower brands and drive measurable outcomes. We believe every brand has a story to tell and we make them matter by engaging audiences emotionally. At our core NeoKnights, we honour the code of Respect, Care and Innovation.

Visit us: www.neoniche.com | LinkedIn: NeoNiche Integrated Solutions Pvt. Ltd.

Title- Manager - Operations

Location- Bangalore, India

Reports to- General Manager - Operations

No. of working days / timings- Monday to Friday (Flexible timings)

Job Purpose

As Manager - Operations, you will be a strategic anchor in scaling high-impact delivery across multiple event formats and geographies. You will lead complex operations, elevate cross-functional alignment, and embed a culture of accountability, excellence, and innovation. This role will be pivotal in operationalizing NeoNiche's Vision 2030 by translating strategy into actionable execution frameworks and people-led growth.

Key Responsibilities / Accountability

• Operational Strategy & Governance
  Build and lead execution strategies that align with business priorities, operational standards, and scalable growth while driving consistency and risk mitigation.
• Leadership & Capability Building
  Mentor mid-level managers and project leads to foster an ownership mindset, empower decision-making, and institutionalize delivery excellence.
• Cross-Functional Execution Alignment
  Serve as the strategic operations lead across BD, Creative, Client Servicing, and Finance to ensure seamless delivery across event life cycles.
• Margin Optimization & Financial Control
  Enhance operational efficiency and cost controls through accurate forecasting, budgeting, negotiation, and financial discipline across project portfolios.
• Client-Centric Execution & Quality Assurance
  Champion a delivery-first mindset by proactively anticipating client needs, aligning operations with creative intent, and embedding quality benchmarks.
• Innovation & Delivery Transformation
  Drive innovation through tech-enabled execution, vendor capability expansion, and experimentation with new formats to keep delivery future-ready.

Operational Risk & Compliance Management
Proactively identify executional risks and establish early-warning systems, compliance norms, and SOP reviews for operational control.

• Post-Event Intelligence & Continuous Improvement
  Lead structured post-event reviews to capture insights, evaluate delivery gaps, and implement data-driven improvements that raise the bar for future operations.

Qualifications & Experience

• Graduate in Event Management / Mass Communication / Business or related discipline.
• 10-14 years of relevant experience in BTL, MICE, or integrated event delivery; at least 3 years in a team leadership role.
• Proven ability to manage multi-location events, lead large teams, and handle high-stakes clients and budgets.

Skills & Competencies

• Strategic thinking with a hands-on approach to execution
• Strong commercial and budgeting acumen
• Exceptional coordination and stakeholder management
• Agile problem solver with calmness under pressure
• Excellent communication, negotiation, and vendor management skills
• Ability to coach, inspire and hold accountability across levels
• Digital fluency in project management and reporting tools (e.g., Monday.com, MS Excel, etc.)