ITvedant - Associate Admission Manager

Position: Associate Admission Manager

Location: Thane, Mumbai

Department: Admissions / Inside Sales

Working days: 6 days WFO

About the Company:
ITvedant is India's one of the most recommended IT training Institutes. We have experience of over 13+ years in IT training with quality education and also provide placement assistance to our students.
We have trained about 40,000+ students and have tie-ups with 5000+ companies. we have branches all over India and a team of experienced Full-Time corporate trainers. Kick start your career with us and we will help you in decoding your dreams towards a better future.

Key Responsibilities

1. Team Management & Performance:

Lead, guide, and motivate a team of telecallers to achieve daily, weekly, and monthly admission targets.

Monitor team performance, call quality, and conversions; provide regular feedback and coaching.

Conduct training sessions to enhance communication, counselling, and sales skills of the team.

2. Lead Management & Conversion:

Oversee the handling of leads generated through various sources (digital, branch, walk-ins, referrals, etc.).

Ensure timely follow-up and effective counselling to convert inquiries into enrollments.

Track daily lead status, monitor CRM updates, and ensure adherence to calling protocols.

3. Admission Counselling Support:

Ensure the telecalling team provides accurate information about courses, eligibility, and admission

procedures.

Maintain a student-first approach while resolving queries and building trust with prospective students.

4. Coordination with Sales & Branch Teams:

Collaborate with the admission counsellors, sales, and marketing teams to align communication and outreach.

Coordinate with branch teams for updates on enrollments, events, and admission drives.

5. Reporting & Analysis:

Prepare daily and weekly reports on team performance, call metrics, and conversion ratios.

Analyze data to identify areas of improvement and implement corrective actions.

6. Process Improvement:

Suggest and implement strategies to enhance calling efficiency and lead conversion.

Maintain discipline and adherence to organizational policies and targets.

Qualifications & Skills

Graduate in any discipline (Preferred: Sales, Marketing, or Education Management).

2-5 years of experience in managing telecaller or telesales teams, preferably in the education or training sector.

Strong communication, leadership, and people management skills.

Proficiency in CRM tools and MS Excel for reporting.

Target-driven with the ability to handle pressure and motivate a team.

South Language Speaking

Additional Requirements

Should be open to working from the Thane Head Office.

Ability to work in a fast-paced, goal-oriented environment.