Posted 12 June, 2026
Technical Delivery Manager
APN Consulting Inc
Bengaluru, Karnataka, IN
Full Time
Reference: 26-05549-102-1
Technical Delivery Manager
Contract
PAN India Location
As a Technical Delivery Manager in the ServiceNow CoE, the individual needs to have experience on ServiceNow Platform & knowledge of key products like ITSM, SPM, CSM and hands-on with Project implementation and maintenance. He/She should have People Management, Resource Management experience to manage the team(s) of ServiceNow resources.
Work you'll do
" Complete delivery responsibility of projects allocated in the ServiceNow CoE.
" Responsible to timely allocation and supporting teams to fix the production issues and user's problems
" Complete responsibility to utilize the team effectively and gain productivity from the team for the projects allocated.
" Provide direction to the team in terms of technical issues and the design challenges
" Should manage the task allocation and track the work for 10-15 team members.
" Provide updates to the group lead in USI on daily basis on the project, challenges, and risks on timely basis.
" Should be a self-driven individual and always look for future opportunities for the team and motivate them with the right tasks / right opportunities
" Responsible for gathering the team members needs on trainings / operational items and act appropriately.
" Communicate regularly with onsite counterparts and update the status and discuss the challenges for the projects being managed by them. Timely resolve them and guide teams towards success.
Qualifications
Required:
Overall 9-10 years of IT experience and into Project Management & ServiceNow Projects delivery.
At least 6.5 years' experience in leading projects and operations on ServiceNow.
Excellent organizational and communication skills. Must have strong interpersonal skills, presentation skills, and ability to work productively with all levels in a global organization
Expert problem solver. Finding simple answers to complex questions or problems.
Demonstrate project management capabilities. The ability to effectively manage multiple assignments and responsibilities in a fast-paced environment
Ability to support operational and project delivery dealing with competing priorities from a management perspective.
Strong and proven analytical skills in ServiceNow & Key ITSM Tools/technologies.
Should be able to code the requirement in the above-mentioned technical areas whenever required
Managing support activities for ServiceNow BAU
Collaborating with clients and Team to resolve tickets within deadlines
Should have 5 years of People Management, expertise in coaching / mentoring the team members
Having experience / expertise into core project management activities is a plus
Having vast experience in Azure based technologies is an added advantage
Contract
PAN India Location
As a Technical Delivery Manager in the ServiceNow CoE, the individual needs to have experience on ServiceNow Platform & knowledge of key products like ITSM, SPM, CSM and hands-on with Project implementation and maintenance. He/She should have People Management, Resource Management experience to manage the team(s) of ServiceNow resources.
Work you'll do
" Complete delivery responsibility of projects allocated in the ServiceNow CoE.
" Responsible to timely allocation and supporting teams to fix the production issues and user's problems
" Complete responsibility to utilize the team effectively and gain productivity from the team for the projects allocated.
" Provide direction to the team in terms of technical issues and the design challenges
" Should manage the task allocation and track the work for 10-15 team members.
" Provide updates to the group lead in USI on daily basis on the project, challenges, and risks on timely basis.
" Should be a self-driven individual and always look for future opportunities for the team and motivate them with the right tasks / right opportunities
" Responsible for gathering the team members needs on trainings / operational items and act appropriately.
" Communicate regularly with onsite counterparts and update the status and discuss the challenges for the projects being managed by them. Timely resolve them and guide teams towards success.
Qualifications
Required:
Overall 9-10 years of IT experience and into Project Management & ServiceNow Projects delivery.
At least 6.5 years' experience in leading projects and operations on ServiceNow.
Excellent organizational and communication skills. Must have strong interpersonal skills, presentation skills, and ability to work productively with all levels in a global organization
Expert problem solver. Finding simple answers to complex questions or problems.
Demonstrate project management capabilities. The ability to effectively manage multiple assignments and responsibilities in a fast-paced environment
Ability to support operational and project delivery dealing with competing priorities from a management perspective.
Strong and proven analytical skills in ServiceNow & Key ITSM Tools/technologies.
Should be able to code the requirement in the above-mentioned technical areas whenever required
Managing support activities for ServiceNow BAU
Collaborating with clients and Team to resolve tickets within deadlines
Should have 5 years of People Management, expertise in coaching / mentoring the team members
Having experience / expertise into core project management activities is a plus
Having vast experience in Azure based technologies is an added advantage
