Posted 12 June, 2026
Service Lifecycle Manager
NR Consulting - India
Mumbai, Maharashtra, IN
Full Time
Reference: 26-04753-2220-1
Title: Service Lifecycle Manager
Location: Mumbai
Exp: 10 Years
Job Description:
Responsibilities
• Define and execute the e2e service lifecycle strategy across ownership stages
• Develop vehicle retention improvement programs, repeat service visits, and customer lifetime value
• Drive service-led growth initiatives covering preventive maintenance, repairs, warranty, roadside assistance, and value-added services
• Target Customer Segment creation
• Drive growth in service revenues, spare parts sales, accessories, and service packages
• To be able to increase workshop throughput and service penetration – device appropriate schemes for target customer segments
• Develop annual aftermarket business plans, revenue forecasts, and profitability improvement initiatives
• Support pricing strategy for labor, service packages, AMCs, and parts.
• Monitor dealer and workshop – Parts & Service. Define and Track Robust KPIs – Utilization, Labor Productivity, Retention, First time fix, CSat
• Implement SOP's and drive continuous improvement programs across dealer and service networks
• Track customer experience - mobile apps, CRM, and other digital platforms
• Develop loyalty, mechanic engagement, and service reminder programs
• Analyze customer feedback and service analytics to improve service quality and retention
• Involve in digital transformation initiatives across service operations and aftersales – Implementation of DMS, CRM, Mobile Apps, Analytics
• Help in Demand Sensing and coordinate with supply chain teams to improve spare parts availability
• Oversee warranty process governance and claims management.
• Regular Collaboration with Channel Partners, Supply chain teams, Commercial team Sales & Management
Location: Mumbai
Exp: 10 Years
Job Description:
Responsibilities
• Define and execute the e2e service lifecycle strategy across ownership stages
• Develop vehicle retention improvement programs, repeat service visits, and customer lifetime value
• Drive service-led growth initiatives covering preventive maintenance, repairs, warranty, roadside assistance, and value-added services
• Target Customer Segment creation
• Drive growth in service revenues, spare parts sales, accessories, and service packages
• To be able to increase workshop throughput and service penetration – device appropriate schemes for target customer segments
• Develop annual aftermarket business plans, revenue forecasts, and profitability improvement initiatives
• Support pricing strategy for labor, service packages, AMCs, and parts.
• Monitor dealer and workshop – Parts & Service. Define and Track Robust KPIs – Utilization, Labor Productivity, Retention, First time fix, CSat
• Implement SOP's and drive continuous improvement programs across dealer and service networks
• Track customer experience - mobile apps, CRM, and other digital platforms
• Develop loyalty, mechanic engagement, and service reminder programs
• Analyze customer feedback and service analytics to improve service quality and retention
• Involve in digital transformation initiatives across service operations and aftersales – Implementation of DMS, CRM, Mobile Apps, Analytics
• Help in Demand Sensing and coordinate with supply chain teams to improve spare parts availability
• Oversee warranty process governance and claims management.
• Regular Collaboration with Channel Partners, Supply chain teams, Commercial team Sales & Management
