Posted 12 June, 2026
Workday Support Analyst
NR Consulting - India
PAN India, IN
Full Time
Reference: 26-02345-2220-1
Title: Workday Support Analyst
Location: PAN India
Exp: 3 – 6 yrs
Job Description:
Key Responsibilities
• Provide ongoing support and maintenance for the Workday platform across multiple functional areas
• Act as the primary point of contact for Workday questions and training requests from a global, cross-functional user base
• Manage and triage a high-volume support inbox, leveraging existing knowledge base articles to resolve Level 1 end-user inquiries within established SLAs
• Partner closely with internal teams to coordinate intake, resolution, and escalation of issues, ensuring timely updates and clear handoffs
• Diagnose issues, answer advanced functional questions, and escalate complex or system-level issues to the internal Workday team as appropriate
• Perform regular data audits and cleanup activities to ensure data integrity, identify usage trends, and highlight potential risks
• Execute mass data uploads and corrections, partnering with internal stakeholders to understand downstream impacts and dependencies
• Support regular Workday system upgrades, including assisting with test planning, executing test scripts, validating results, and identifying potential risks or issues
• Contribute to continuous improvement of support processes, documentation, and knowledge base content
Qualifications & Experience
• Hands-on experience supporting Workday in a functional or systems support capacity
• Demonstrated ability to quickly learn organizational processes and dependencies and apply that context when resolving issues and executing changes
• Strong understanding of HR and/or business processes and how users interact with enterprise systems
• Experience working in a high-volume support or ticket-based environment, ideally with defined SLAs
• Ability to communicate clearly and empathetically with end users, translating business questions into system solutions
• Comfortable moving between Level 1 support and deeper Level 2 functional problem-solving
• Experience performing data audits, mass uploads, and supporting system testing or upgrades is strongly preferred
• Prior experience in a consulting, professional services, or fast-paced corporate environment is a plus
Location: PAN India
Exp: 3 – 6 yrs
Job Description:
Key Responsibilities
• Provide ongoing support and maintenance for the Workday platform across multiple functional areas
• Act as the primary point of contact for Workday questions and training requests from a global, cross-functional user base
• Manage and triage a high-volume support inbox, leveraging existing knowledge base articles to resolve Level 1 end-user inquiries within established SLAs
• Partner closely with internal teams to coordinate intake, resolution, and escalation of issues, ensuring timely updates and clear handoffs
• Diagnose issues, answer advanced functional questions, and escalate complex or system-level issues to the internal Workday team as appropriate
• Perform regular data audits and cleanup activities to ensure data integrity, identify usage trends, and highlight potential risks
• Execute mass data uploads and corrections, partnering with internal stakeholders to understand downstream impacts and dependencies
• Support regular Workday system upgrades, including assisting with test planning, executing test scripts, validating results, and identifying potential risks or issues
• Contribute to continuous improvement of support processes, documentation, and knowledge base content
Qualifications & Experience
• Hands-on experience supporting Workday in a functional or systems support capacity
• Demonstrated ability to quickly learn organizational processes and dependencies and apply that context when resolving issues and executing changes
• Strong understanding of HR and/or business processes and how users interact with enterprise systems
• Experience working in a high-volume support or ticket-based environment, ideally with defined SLAs
• Ability to communicate clearly and empathetically with end users, translating business questions into system solutions
• Comfortable moving between Level 1 support and deeper Level 2 functional problem-solving
• Experience performing data audits, mass uploads, and supporting system testing or upgrades is strongly preferred
• Prior experience in a consulting, professional services, or fast-paced corporate environment is a plus
