ServiceNow ATF

JC 138659

Job Description

Account Name - Client

WO Value - 180k

Location - To work in Hybrid manner from Wipro ODCs in Pune, Bangalore, Coimbatore or Chennai

• Test Planning & Strategy: Develop comprehensive test plans, cases, and scripts for ServiceNow workflows and modules used in banking environments, ensuring coverage of regulatory and operational requirements.
• Automation: Design and implement automated testing frameworks (using tools such as Selenium, ATF, or other ServiceNow-compatible solutions) to accelerate regression, integration, and performance testing cycles.
• Functional & Non-functional Testing: Conduct thorough functional, integration, user acceptance, and performance testing of ServiceNow applications, with a focus on critical banking functions like transaction processing, compliance checks, and risk management.
• Defect Management: Identify, document, and track defects using industry-standard tools; collaborate with developers and business analysts to resolve issues promptly.
• Compliance & Security: Validate ServiceNow implementations against financial industry regulations (such as PCI DSS, SOX, GDPR), ensuring data security and privacy standards are met.
• Collaboration: Work closely with business stakeholders, ServiceNow developers, and IT operations teams to understand requirements and deliver high-quality solutions.
• Continuous Improvement: Analyze testing outcomes, recommend improvements, and contribute to the refinement of ServiceNow delivery and quality processes.

Required Skills & Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in quality engineering or testing ServiceNow applications, preferably within the banking or financial services sector.
• Strong understanding of ServiceNow modules (ITSM, ITOM, GRC, HR, etc.) and their application in financial services.
• Proficiency with automated testing tools and scripting languages (e.g., JavaScript, Selenium, ATF).
• Experience with banking workflows, compliance requirements, and risk assessment methodologies.
• Excellent analytical and troubleshooting skills, with attention to detail.
• Effective communication and interpersonal abilities for stakeholder collaboration.
• Certifications such as Certified ServiceNow System Administrator, ServiceNow Application Developer, or ISTQB are desirable.

Preferred Experience

• Working knowledge of banking and financial service regulations impacting technology solutions.
• Hands-on experience integrating ServiceNow with other enterprise platforms (e.g., core banking systems, CRM, compliance tools).
• Agile/Scrum experience in software delivery projects.

O

Do

• Track and review the process quality through audits
  • Develop audit plan as per SOP and allocate reviews to the analysts
  • Monitor to ensure that the audits are being conducted as per plan
  • Review the audit data across the account to review the account performance on quality parameters, identify the error trends
  • Prepare reports for review for the internal leadership as well as client
  • Identify the best practices and work with the delivery team to deploy for improvement
  • Ensure compliance part of the process by front-ending with the external auditors CMMIE or any onsite audits, coordinating with the internal teams and working with SDH and AH to develop SOPs and compliance registers as required for the audits.
• Drive training within the account to ensure process quality is maintained
  • Conduct Root Cause Analysis of the errors to identify the training intervention to bridge the gap
  • conduct monthly trainings based on the error types identified in the process audits
  • Deploy various training methods (classroom based, web based etc) to develop the skill and reduce error rates
  • Develop the training reports and share with the key stakeholders including the client twice a week.
• Support the incoming new process
  • For an existing client, support the any new process addition by ensuring online process training is conducted for the agents, agents have the necessary skill and access is granted to them on applications required
  • For any new process outside the account, support the team in identifying the skill, availability of skill within DOP or avenues for upskilling the team to support the new process
• Effective Team Management
  • Resourcing
    • Hire adequate and right resources for the team
  • Talent Management
    • Ensure adequate onboarding and training for the team members to enhance capability & effectiveness
    • Build an internal talent pool and ensure their career progression within the organization
    • Manage team attrition
    • Drive diversity in leadership positions
  • Performance Management
    • Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
    • Ensure that the Performance Nxt is followed for the entire team
  • Employee Satisfaction and Engagement
    • Lead and drive engagement initiatives for the team
    • Track team satisfaction scores and identify initiatives to build engagement within the team

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Deliver

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Mandatory Skills: ServiceNow ATF .

Experience: 5-8 Years .