Posted 12 June, 2026
Service Desk Trainer
VARITE INDIA PRIVATE LIMITED
Bangalore, Karnataka, IN
Full Time
Reference: 26-26904-2522-2
Company Name: VARITE India Private Limited
About The Client:
Client is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
About The Client:
Client is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries.
About The Job:
- Required Technical Skill Set
- Computer skills.
- Customer support.
- Desired Experience Range: 4–8 years.
Qualifications:
Must Have:
- Strong analytical, communication, and presentation skills with precise written documentation.
- Experience auditing ticket quality, call, chat, email interactions, and knowledge base or article effectiveness.
- Ability to identify and diagnose issues, categorize and record deviations, and advise on corrective actions.
- Problem-solving with a coaching mindset and collaboration with Leads to improve upskilling and productivity.
- Time management and multi-tasking skills with ability to work with minimum supervision and quick learning capability.
- Interpersonal and negotiation skills for calibration and stakeholder consensus.
- Technical and system expertise including networking, Active Directory, and DNS.
- Identify and diagnose issues and problems.
- Categorize and record reported queries and provide solutions.
- Support problem identification and advise users on appropriate course of action.
- Monitor issues from start to resolution.
- Escalate unresolved issues to higher levels of support when required.
- Excellent written, verbal, and presentation skills.
- Groom team members to influence upskilling and productivity.
- Well organized with ability to multi-task and work with minimum supervision and quick learning skills.
- Strong interpersonal and negotiation skills with ability to collaborate with cross-functional teams.
- Experience designing or operating a QA framework including scorecards, rubrics, sampling plans, and calibration sessions.
- Experience with learning management systems, train-the-trainer programs, onboarding bootcamps, and refresher programs.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
