Posted 12 June, 2026
IT IS Service Desk - GlobalServiceDesk (GSD) HR
VARITE INDIA PRIVATE LIMITED
Noida, Uttar Pradesh, IN
Full Time
Reference: 26-27311-2522-2
Company Name: VARITE India Private Limited
About The Client:
Client is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
About The Client:
Client is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries.
About The Job:
- Required Technical Skill Set Experience in inbound customer service environment or Service Desk.
- Desired Experience Range 2 to 5 years.
Essential Job Functions:
- This role will provide critical support to a newly implemented system.
- Provide support to system users and HR support teams.
- Test and improve HR Service Centre processes and ensure excellent customer service.
- Provide 1st level support via email, voice, SuccessFactors tool and mobile application.
- 24x7 operations.
- Resolve or assign HR administration issues raised by internal staff.
- Support in creating or amending contracts such as joining, internal job postings and mobility.
- Support in creating or amending positions on the portal.
- Support in generating country level HR reports.
- Identify and escalate priority issues as per escalation matrix.
- Follow up with departments and customers across global locations to ensure resolution.
- Call back customers to update status of queries.
- Update CRM and tracking tools to record customer interactions.
- Maintain positive relationships with staff and HR teams.
- Support pre recruitment arrangements including application sorting and shortlisting.
- Support pre appointment screening of staff globally.
Qualifications:
Must-Have.
- 2+ years of experience as a Help Desk Analyst or other customer support role.
- Problem solving skills are associated with an HR Administrative environment.
- The HR helpdesk administrator will be the first point of contact for users of the new SuccessFactors HR system.
- Work as a conduit between employees, managers, Local HR and HR systems teams to ensure enquiries are managed effectively.
- Good understanding of HR systems and processes.
- Strong written and verbal communication skills.
- Other Skills.
- MS Office and Excel skills.
- Customer centricity.
- Strong team player.
- Strong analytical skills.
- Result orientation.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
