Posted 12 June, 2026
ITQC Consultant
VARITE INDIA PRIVATE LIMITED
Bangalore, Karnataka, IN
Full Time
Reference: 26-17541-2522-2
Company Name: VARITE India Private Limited
About The Client:
A global IT services and consulting company, multinational information technology (IT), headquartered in Tokyo, Japan. The Client offers a wide array of IT services, including application development, infrastructure management, and business process outsourcing. Their consulting services span business and technology, while their digital solutions focus on transformation and user experience design. It excels in data and intelligence services, emphasizing analytics, AI, and machine learning. Additionally, their cybersecurity, cloud, and application services round out a comprehensive portfolio designed to meet the diverse needs of businesses worldwide.
About The Job:
Planned contributions
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
About The Client:
A global IT services and consulting company, multinational information technology (IT), headquartered in Tokyo, Japan. The Client offers a wide array of IT services, including application development, infrastructure management, and business process outsourcing. Their consulting services span business and technology, while their digital solutions focus on transformation and user experience design. It excels in data and intelligence services, emphasizing analytics, AI, and machine learning. Additionally, their cybersecurity, cloud, and application services round out a comprehensive portfolio designed to meet the diverse needs of businesses worldwide.
About The Job:
- We are seeking an experienced ITIL/ITSM Support SME with good team and people skills to join our internal support setup for a key IT solution pivotal for the clinical development of new medicines.
- This role will boost our existing support setup by delivering Incident, Service Request and Problem Management activities, improving support processes and knowledge management, and enabling a shift-left culture across a program that delivers a SaaS-provisioned enterprise system as well as inhouse built integrations in and out of the system which is used in a regulated pharmaceutical environment.
- The solution is currently only at 25% of planned capacity. The devops teams supporting the solution are as part of a large programme in the middle of a steep scaling up activity over the coming months landing at 100% in 9-12 months from now.
Planned contributions
- Augment the existing team with capacity and experience in delivering and ramping up support
- Day-to-day support operations for Incident, Service Request and Problem Management
- Improve and mature ITSM processes and workflows, in alignment with the System Manager and existing incident management team.
- Service request lifecycle: ensure consistent fulfilment, and process compliance.
- Mature and scaling of problem management activities.
- Expand and maintain of the knowledge base (KB): create, curate and govern KB articles and run information hygiene practices.
- Promote and operationalize a shift-left culture: enable Self Service/Super User/L1 escalation avoidance through automation, runbooks, and training.
- Coordinate between our Super User Network across stakeholder groups and suppliers to improve first-contact resolution.
- Partner with System Managers and Product Owners to balance operational tasks with system scale-up priorities.
- Continuous improvement initiatives, including metric-driven monitoring, and feedback loops from business stakeholders.
- Experience: 8 to 12 Years
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
