Posted 12 June, 2026
Lead BI Analytics and MIS - Renewal - Operations
VARITE INDIA PRIVATE LIMITED
Mumbai, Maharashtra, IN
Full Time
Reference: 26-28823-2522-2
Company Name: VARITE India Private Limited
About The Client:
Client is a life insurance company in India. The firm offers life insurance products targeted at individuals and groups, catering to four distinct segments: protection, children, retirement and investment plans.
Essential Job Functions:
How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
About The Client:
Client is a life insurance company in India. The firm offers life insurance products targeted at individuals and groups, catering to four distinct segments: protection, children, retirement and investment plans.
Essential Job Functions:
- Lead a team of specialist/analyst/BI experts to deliver a high-impact analytics ecosystem, smart dashboards on key metrics, and business intelligence tool/model management to support strategy for identifying personas, clusters, engagement sequencing, and enabling proactive campaigns to achieve revenue growth on Renewals, Persistency, and Retaining Surrender.
- Transform data into actionable insights based on trend analysis, enabling data-led decision-making, inter-team customer policy allocation, and dynamic movement for close-looping.
- Design contests based on incremental revenue on clusters at the team level while managing the cost of renewal/revival with a focus on reducing cost per policy.
- Define and own the Analytics & MIS strategy aligned with business goals, growth plans, and regulatory requirements.
- Act as the single source of truth for business performance metrics across renewal, persistency, and retaining surrenders.
- Lead, mentor, and scale a high-performing team of analysts, MIS specialists, and BI developers.
- Drive a culture of data-driven decision-making across revenue functions in operations.
- Own analytics for renewals, persistency, lapsation, revival, and premium continuity.
- Track and improve 13M, 25M, 37M, and overall persistency metrics in line with IRDAI norms.
- Build advanced models and insights to:
- Predict lapse risk and regression models
- Identify high-value renewal clusters, heat maps, and probability metrics
- Improve revenue efficiency and customer retention rates
- Design campaigns and tracking of target-driven models
- Design contests, R&R, and incentives for incremental growth
- Manage collection costs, increase revenue, and reduce operational costs
- Partner with HO Business Intelligence & Strategy, Distribution Sales, Digital & Marketing, IT Ops, Business HR, and Operations teams to execute initiatives that improve renewals, persistency, and retention of surrenders.
- Oversee end-to-end Daily/Weekly/Monthly MIS for senior management, Steerco, regulatory, and internal teams driving renewals and retention of surrenders.
- Ensure accuracy, timeliness, consistency, and reconciliation of all reported metrics.
- Automate reporting frameworks to reduce dependency on manual processes.
- Establish clear data governance, controls, and audit readiness.
- Architect and govern Renewal & Surrenders BI dashboards using tools such as Power BI, Tableau, Qlik, SAS, SQL, VB, etc.
- Deliver CXO-ready dashboards with drill-downs by:
- Channel (Agency, Bancassurance, Digital, Direct, etc.)
- Product
- Geography
- Vintage and cohort
- Persona
- Propensity
- Campaign performance
- Measure of success
- Enable self-service analytics for key business leads while maintaining data integrity.
- Set best practices for advanced Excel, BI tools, and analytics usage across teams, including:
- Power Pivot and Power Query
- Advanced formulas and macros
- Mail merge and analytical frameworks
- Review and validate complex analytical models and MIS logic and explore external vendors.
- Leverage large datasets from policy administration systems, CRM, CMS, and digital platforms.
- Lead analytics support for digital renewal & persistency campaigns (SMS, WhatsApp, Email, IVR, App notifications).
- Oversee campaign creation, customer segmentation, and targeting strategies.
- Measure and optimize campaign effectiveness using:
- Click and conversion rates
- Collection uplift
- Cost-to-collect metrics
- Partner with Marketing, Digital, and CRM teams to enhance omnichannel customer engagement.
- Ensure adherence to IRDAI regulations, customer consent norms, and data privacy standards while maintaining proper documentation, audit trails, and process controls.
- Interfaces – Internal:
- All teams in Operations
- Interfaces – External:
- Within RNLIC – BIU, Digital Marketing, Business HR, IT Ops & Distribution Sales
- Outside RNLIC – Call center vendors and technology vendors
- Exp: 10-15 Yrs
- Life Insurance domain knowledge, especially in Renewals, Persistency, Policy Servicing, and Customer Lifecycle
- CRM systems and campaign management tools
- MS Excel (Pivot Tables, Lookups, Dashboards, Data MoClienting), Analytical BI Tools, and Query Management
- KPI focus on improving renewal and persistency, reducing lapse rates, automation, accuracy, and adoption of MIS & smart dashboards
- Advanced MS Excel expertise (expert level expected)
- Strong hands-on knowledge of BI tools such as Power BI, Tableau, and Qlik
- Sound understanding of databases, SQL, and data architecture (preferred)
- Experience with CRM and digital communication platforms
- Strong understanding of IRDAI regulations, persistency norms, and regulatory reporting
- Graduate in any discipline (MBA/Postgraduate preferred)
- Certifications in Analytics, CRM, or Digital Marketing will be an added advantage
- Graduate/Postgraduate in Statistics, Mathematics, Engineering, Economics, or MBA (Analytics/Finance/Strategy) preferred
- 10–15+ years of experience with significant exposure to the Life Insurance domain (mandatory)
- Proven leadership in Renewals, Persistency, and Business Analytics
- Experience working with Indian Life Insurance products, premium modes, and policy lifecycle
- Prior experience managing large analytics/MIS teams is essential
- English & Hindi
- Customer-centric mindset with strong problem-solving ability
- Data-driven decision-making capability and campaign design expertise
- Stakeholder management across business, operations, and technology teams
- Strong verbal and written communication skills
- Performance Management System experience in Distribution Sales
How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
