Posted 12 June, 2026
Senior Major Incident Manager
VARITE INDIA PRIVATE LIMITED
Chennai, Tamil Nadu, IN
Full Time
Reference: 26-20026-2522-2
Company Name: VARITE India Private Limited
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:
- This position is part of the GTS Production Support function, working within the Incident and Problem Management team which is responsible for defining, implementing, and managing incident management, including major incident management and problem management.
- Responsible for the end-to-end management of GTS major and some high incidents through engaging dedicated teams, ensuring clear and consistent communication, and raising awareness as needed and bringing service back to stability as soon possible.
- Conduct root cause analysis for major incidents and work with Service Owners to identify and agree appropriate delivery dates for appropriate actions to prevent recurrence and improve level of service.
- Collect and analyze process data to initiate, develop, and recommend business practices and procedures that focus on enhanced safety, increased productivity, and reduced cost.
- Responsible for communications during a major system outage, ensuring IT management and the businesses are kept updated until the incident is resolved.
- Coordinate, manage, and keep chronology of events during incident management conference calls.
- Form collaborative action plans via the technical lead with specific actions, roles, and deadlines, and ensuring these are completed safely and within SLA.
- Update the incident reporting systems with resolution information, liaise with problem management on detection of potential trends, driving down repeat, service impacting failures.
- Record residual business risk including communication on root cause and corrective actions to all stakeholders where necessary.
- Clear handover to Problem Management to coordinate the implementation of corrective actions.
- Coach others on processes and procedures as needed.
- Exp: 9-12 years
- Bachelor’s degree in computer science or related degree or equivalent work experience
- Two years technical enterprise work experience
- ITIL qualified, minimum ITIL4 foundation
- Experience within ITIL framework
- Strong decision making and problem-solving skills
- Excellent time management skills including the ability to juggle multiple priorities simultaneously
- Ability to stay committed to the task even during times of frequent change or information delays
- Comfortable working with multiple teams, in-house, and remote
- Excellent verbal and written communication skills
- Attention to detail
- Ability to build strong interpersonal relationships with teammates, leadership, senior management, and internal and external stakeholders.
- Willing to work flexible hours as needed
- Experience working with diverse cultures on an international level
- Experience as a collaborative leader
- ServiceNow experience
- Participate in a 7 * 24* 52 On-Call rotation
- Domestic and international travel may be required as necessary
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
