Posted 12 June, 2026
Operation lead
VARITE INDIA PRIVATE LIMITED
Bangalore, Karnataka, IN
Full Time
Reference: 26-33617-2522-2
Company Name: VARITE India Private Limited
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:
Required Skills & Experience:
How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:
- We are seeking a skilled and proactive Operations Lead to manage and oversee the day-to-day support operations for Windows and Linux-based laptops and desktops. This individual will lead a team of support engineers, ensure adherence to SLAs and KPIs, coach and mentor staff, and maintain high service standards. The ideal candidate will have extensive experience in ServiceNow, strong technical troubleshooting capabilities, and a passion for continuous improvement in IT support operations.
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Team Leadership & Coaching:
- Lead and mentor a team of IT support engineers handling Windows and Linux systems.
- Provide technical guidance and performance feedback.
- Conduct regular team meetings and knowledge-sharing sessions.
-
Incident & Service Request Management:
- Monitor and manage all support tickets via ServiceNow.
- Ensure timely resolution of incidents, service requests, and problems.
- Escalate critical issues and provide root cause analysis.
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Operational Excellence:
- Oversee day-to-day laptop/desktop support activities across the organization.
- Track and report on SLA, KPI, and customer satisfaction metrics.
- Implement best practices and standard operating procedures.
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Asset & Inventory Coordination:
- Collaborate with asset management teams to ensure device availability and lifecycle tracking.
- Support device imaging, deployment, and patching activities.
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Continuous Improvement:
- Identify recurring issues and initiate process or technology improvements.
- Drive initiatives to enhance team productivity and service quality.
- Troubleshoot hardware, software, and network issues.
- Support end-users in person, remotely, and via phone or ticketing system.
- Deploy and maintain IT assets such as printers, monitors, and peripherals.
- Manage user accounts, permissions, and access rights in Active Directory.
- Install and configure applications and patches, ensuring compliance with security standards.
- Collaborate with IT infrastructure and security teams to support company-wide projects.
- Maintain documentation of IT procedures, configurations, and user guides.
- Monitor and respond to helpdesk tickets within defined SLAs.
- Assist in onboarding and offboarding of employees from an IT standpoint
Required Skills & Experience:
- 5+ years of IT support experience with Windows and Linux desktop/laptop environments.
- 2+ years in a team lead or operations management role.
- Strong proficiency in ServiceNow ticketing system.
- Solid understanding of ITIL processes and service management frameworks.
- Excellent troubleshooting, communication, and stakeholder management skills.
- Experience in monitoring SLAs, KPIs, and generating performance reports.
- ITIL Foundation Certification.
- Experience with SCCM, JAMF, or other endpoint management tools.
- Install, configure, and maintain desktop and laptop systems, including Windows and Mac OS.
How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
