Posted 12 June, 2026
Trainer
VARITE INDIA PRIVATE LIMITED
Pune, Maharashtra, IN
Full Time
Reference: 26-11851-2522-2
Company Name: VARITE India Private Limited
About The Client:
Client is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries.
About The Job: Preferred Qualifications:
How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
About The Client:
Client is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries.
About The Job:
- The TM Technical Training Support Trainer shall be responsible for designing, delivering, and maintaining training programs for business customer servicing teams that provide technical support for Treasury Management products.
- This role supports Tier 2, advanced technical support by ensuring associates are fully equipped to handle complex customer issues, escalations, and risk-sensitive transactions through effective knowledge transfer and coaching.
- Under minimum supervision, performs a variety of assignments that are moderately complex and require detailed knowledge of company and/or department procedures.
- Designs, delivers, and facilitates initial and ongoing training programs for Treasury Management Technical Support Associates (Tier 1 and Tier 2).
- Provides in-depth product, system, and process training for Treasury Management services via classroom, virtual, and on-the-job training methods.
- Translates complex technical and operational procedures into easy-to-understand training content and job aids.
- Coaches associates on handling complex customer scenarios, escalations, and non-standard issue resolution.
- Ensures training aligns with business requirements, customer experience standards, compliance, and risk mitigation practices.
- Maintains up-to-date training materials by partnering with product, operations, and risk teams on changes to systems, policies, and procedures.
- Evaluates training effectiveness through assessments, call observations, feedback, and performance metrics, and recommends improvements.
- Supports first call resolution goals by reinforcing best practices, troubleshooting techniques, and customer communication skills.
- Provides guidance on risk mitigation activities including activation/deactivation of high-risk product services (i.e., teller positive pay, etc.) and identifying potential fraud or suspicious activity.
- Acts as a subject matter expert (SME) for Treasury Management products and provides floor support as needed.
- Experience: 5 + yrs
- Basic computer and Microsoft Excel knowledge
- Excellent spoken and written communication and presentation skills
- Strong ability to learn, teach, and explain both basic and complex processes
- Willingness to work in a call center and operations training environment
- Strong coaching, facilitation, and stakeholder management skills
- Previous training, coaching, or mentoring experience of 2 years or more
- Prior call center experience and understanding of customer servicing environments
- Financial Industry experience and/or
- Experience with Treasury Management products & services, specifically:
- Online Banking
- ACH
- Wire Transfers
- Remote Deposit Capture
- Business Security products such as ACH and Check Positive Pay
How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
