Sr Cust Supp Mgt Professional

As a Delivery Consultant, you will support all phases of product delivery and implementation. This includes analyzing and documenting customer business requirements, conducting requirement gathering workshops with customers, and configuring and installing software as a service solution (SaaS). This is a unique opportunity to be a part of a new team working with premier accounts. This position will interact with various levels of management and will have great visibility both internally and externally.

Your role will also include overseeing, supervising and reviewing tasks performed by team members to ensure effective execution of work; managing end‑to‑end processes and projects for both internal and external clients with responsibility for timely and accurate delivery; issuing clear instructions and directions to team members on tasks to be performed; and mentoring and guiding junior colleagues to support their skill development, professional growth, and overall success

• Familiarity with writing user stories and capturing them in tools such as Agile Accelerator, Jira, Excel
• Familiarity with Agile process and ability to plan Sprints throughout the delivery lifecycle
• Excellent analytical, logical, presentation and interpersonal communication skills as it relates to customer facing requirements gathering and solution consulting in a SaaS environment
• 3+ years of proven experience in an analytical or business/quality systems environment.
• Ability to lead projects, manage multiple tasks involved in meeting deadlines and deliverables and possess the necessary technical aptitude to utilize features available in a SaaS offering
• Must be willing to travel 25%-50%.

Preferred Skills:

• Salesforce experience highly preferred (3+ years preferred)
• Familiarity with MS Office Outlook, Word, Visio and Excel
• Familiarity with any database management system (DBMS) such as Oracle and/or MS SQL Server is also a plus. Experience with other SaaS software, document management systems or quality management software tools (. ERP, MES, EDMS and QMS) is highly preferred. Experience with implementing QMS, documenting validation plans and conducting customer workshops

For 25 years, Sparta Systems is the world’s premier provider of cloud and on-premise quality management software. We offer the solutions, analytics, and expertise that speed up quality and compliance. Companies in life sciences, consumer products, discrete manufacturing and more, rely on Sparta.

We Offer:

• Competitive salaries and benefits package
• Employee engagement programs such as Sparta Gives Back, Wellness, Spirit Committee, etc.
• An opportunity to work for the world's premier provider of cloud and on-premise quality management software.

About the Company:
Sparta Systems, a Honeywell company, is a leading provider of TrackWise enterprise QMS software and TrackWise Digital, a next-generation, cloud and digital QMS SaaS platform. Sparta’s TrackWise Digital combined with Honeywell’s software solutions, batch automation, and data integration capabilities form an integrated life science manufacturing digital eco-system that enables greater efficiency and agility while helping achieve quality system compliance with reduced risk. The combination of Sparta Systems and Honeywell brings together Sparta Systems’ quality management leadership with over 100 years of software and industrial expertise from Honeywell. Together, Sparta and Honeywell will shape the future of digital quality and operational excellence for the life sciences industry. For more information, please visit .


Life is short… Work somewhere outstanding… Sparta Systems, a Honeywell company!

Sparta Systems, a Honeywell company, is an Equal Opportunity Employer with our Headquarters located in Hamilton, NJ, USA.