Senior Support Engineer

Job Description - L2 Endpoint Engineer (SCCM / Intune / MDM)

Role Overview

The L2 Endpoint Engineer is responsible for end-to-end management and support of endpoint management platforms, primarily Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune (MEM).

This role covers device lifecycle management, patching, application packaging & deployment, policy enforcement, and troubleshooting. The engineer is expected to resolve complex endpoint issues, ensure compliance, and maintain platform health across enterprise environments.

Key Responsibilities

Endpoint Platform Support (SCCM & Intune)

• Administer and support:

• 9130935>SCCM (ConfigMgr) infrastructure

• Microsoft Intune (MDM/MAM)

• Co-management (SCCM + Intune integration)

• Monitor platform health (site servers, distribution points, connectors, sync status)

• Troubleshoot client-side and server-side issues

Patch Management (Critical Responsibility)

• Plan, deploy, and monitor monthly patching cycles (Windows updates via SCCM/Intune)

• Experience & Education

  • 3-6 years of experience in endpoint management / EUC support

  • Bachelor's degree in IT or related field

  • Relevant certifications (good to have):

  • Microsoft Endpoint Administrator (MD-102)

  • Azure fundamentals (AZ-900)