Posted 13 June, 2026
WFM & MIS Analyst, InPayments Operations Team
Amazon
IN, UP, Noida
Full Time
Reference: 71_457721_4bcdd64e-bfdb-4213-b08f-a09ac30eca3c
We are seeking a detail-oriented WFM and MIS Analyst to join our team. The ideal candidate will optimize staffing levels, manage service levels, and drive operational excellence through data-driven decision making.
Key job responsibilities
Manage queue, skill, and profile configurations to optimize staffing alignment with volume de-mands
Monitor and analyze real-time service levels, making necessary adjustments based on arrival pat-terns, scheduling, and productivity metrics
Conduct thorough root cause analysis on SLA misses through comprehensive data analysis
Contribute to the development and implementation of new performance metrics and tools
Lead change management initiatives related to workforce optimization
Manage escalation protocols for major operational issues
Maintain effective communication across all levels of organization, particularly regarding adher-ence issues
Develop and maintain daily, weekly, and monthly performance reporting
Key job responsibilities
Manage queue, skill, and profile configurations to optimize staffing alignment with volume de-mands
Monitor and analyze real-time service levels, making necessary adjustments based on arrival pat-terns, scheduling, and productivity metrics
Conduct thorough root cause analysis on SLA misses through comprehensive data analysis
Contribute to the development and implementation of new performance metrics and tools
Lead change management initiatives related to workforce optimization
Manage escalation protocols for major operational issues
Maintain effective communication across all levels of organization, particularly regarding adher-ence issues
Develop and maintain daily, weekly, and monthly performance reporting
