Provide Level 1 and Level 2 desktop support to end-users for hardware, software, and networking issues.
Install, configure, and maintain desktop/laptop computers, printers, and other IT peripherals.
Troubleshoot and resolve issues related to Windows OS, Microsoft Office, VPN, email clients, etc.
Manage user accounts, access rights, and permissions in Active Directory.
Support remote users via remote desktop tools (e.g., TeamViewer, AnyDesk, Remote Desktop).
Perform system upgrades, patches, and antivirus updates.
Log incidents and service requests using ITSM tools (e.g., ServiceNow, ManageEngine).
Assist with IT asset inventory and lifecycle management.
Ensure compliance with IT policies and data security protocols.
Coordinate with vendors for hardware replacements and warranty claims.
