Posted 13 June, 2026
DESKTOP SUPPORT ENGINEER L2
Diverse Lynx
Bangalore,Karnataka
Full Time
Reference: 365_569689_25-01565
JD for Desktop Support Engineer
- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gather customers information and determine the issue by evaluating and analyzing the symptoms Diagnose and resolve
- Technical hardware and software issues Installing software Troubleshoot application issues like IE, java etc.
- Troubleshoot internet connectivity, troubleshoot email clients, VPN, Printer troubleshooting VoIP and more
- Accurately process and record call transactions using a computer and designated tracking software
- Offer alternative solutions where appropriate with the objective of retaining customers
- Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions.
- Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area.
