Network Engineer

Job description

This position is responsible for IT Network Administration and operations.

• Maintaining operating system updates, antivirus updates in all the desktops and servers
• Installation, configuration and maintenance of Desktops, servers, peripheral equipment and software including tolerable service supports for network infrastructure, within established process, standards and guidelines.
• Work with the Service Desk Analyst in responding to and resolving incidents received via the Service desk (Helpdesk). Ensure that agreed SLAs are achieved and maintained.
• Perform troubleshooting within bounded escalation area to diagnose Networking (Switches, firewall, and router), Desktops and Server problems.
• Explain technical details or procedures to customers in simple terms and a concise manner.
• Document the execution and resolution of service request and incident through applicable standard form/s.
• Recommend and/or perform upgrades to hardware and peripherals.
• Train and orient end-users on the use of hardware and software.
• Work with other members of the IT Team and business function to ensure operational continuity of business systems and applications.
• Work with vendor support contacts to resolve technical problems.
• Assist IT key person or business function in assessing hardware and software to determine specifications for purchases.
• Perform periodic inventory of hardware and software.
• Assist in other functional areas of IT Department as required.
• Network administration.
• Implementing and maintaining IT security policies.
• Managing Network Switches,Firewall.
• Hardening of all Network Devices
• Firmware upgradation of all Network Devices.
• Troubleshoot and resolve Network issues
• Maintaining all IT assets.