Desktop Support Engineer

Key Responsibilities

• Provide on-site and remote support for desktops, laptops, printers, mobile devices, and related peripherals.

• Install, configure, and troubleshoot operating systems (Windows 10/11, macOS) and enterprise applications.

• Respond to service requests and incidents via ticketing systems, ensuring timely resolution in line with SLAs.

• Manage user accounts, permissions, and access rights in Active Directory, Office 365, and other enterprise systems.

• Perform regular maintenance tasks including software updates, patches, antivirus monitoring, and backups.

• Set up and maintain video conferencing systems and meeting room technologies (e.g., Zoom, Teams).

• Coordinate with other IT teams for escalation, network issues, and hardware replacements.

• Document issues, solutions, and procedures in the knowledge base for continuous improvement.

• Support IT onboarding/offboarding, including device provisioning and recovery.