Bachelor's degree in information technology, engineering, or a related field.
At least three to eight years of experience working in IT service management, or a similar role.
Strong knowledge of IT service management software including ITIL and ITSM.
Good understanding of general datacenter technologies.
Experience working with IT systems and software such as Service Now, SolarWinds, ICINGA, and Nagios XI.
Deep understanding of one of more areas of Datacenter operations – Compute, Virtualization, Storage, Network, Backup, Database, Middleware, AD/IAM, Tools, Application operations.
Excellent managerial skills and ability to collaborate with team members.
Ability to analyze a high volume of technical data and work in a fast-paced environment.
Strong problem solving, analytical, and time management skills.
Knowledge of capacity management process, supplier management, user communication & updates, configuration management.
