education, qualifications, and certifications
BE/Graduation/Diploma in Electronics/Telecom
CCNA-Voice, CCVP (optional), ITILV3 Foundation (optional)
At least 2 years + relevant exp.
Cisco Call Manager
Unity Voice Mail
Cisco Voice Gateways (( H.323,MGCP,SIP)
Cisco IP Enterprise Contact Center Express (UCCX)
Cisco IP Enterprise Contact Centers Enterprise (UCCE) – Optional
ICM , PG , IVR – Optional
Basic awareness of ITIL framework and familiarity with ITSM Tools (like Remedy/HPSM/Clarify etc ) .
