| Incidents, Problems & Service request resolution adhering to SLA |
| Implementation of system change requests and releases. |
| Perform Root cause analysis & Impact assessments. |
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| Understanding, analysis and timely resolution of issues faced during Project Deployment / support cycles |
| Test case / test data preparation and testing of application & change releases. |
| Document day to day tasks and related processes to prepare a knowledge base of support activities |
| Requirement understanding & data gathering |
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| Interface & Monitoring |
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| Good experience on Project Implementation and Rollouts. |
| Configuration of SAP FI, CO modules in IMG based on business requirements |
| Specify and document change requests (business process specification) |
